Customer Service Representative – Easy Application | Phone Interview

Customer Service Representative (CSR) | Up to ₱27,000 Monthly

Onsite | Full-time | Metro Manila | Shifting Schedule

Start Your BPO Career with Sapient

Looking for a Customer Service Representative job in Metro Manila with competitive pay, paid training, and career growth? Sapient is hiring CSRs for a voice account, and no BPO or call center experience is required.

Whether you're a fresh graduate, first-time job seeker, or career shifter, this is an opportunity to build your customer service skills and start your BPO career.

Quick Job Overview

• Position: Customer Service Representative (CSR)
• Salary: Up to ₱27,000 monthly
• Location: Metro Manila
• Work Setup: Onsite
• Employment Type: Full-time
• Schedule: Shifting
• Account Type: Voice
• Experience: No BPO or call center experience required
• Training: Paid training

Ready to Start Your First BPO Job?

Starting your career can be challenging when many job openings require previous experience. If you're a fresh graduate, first-time job seeker, or career shifter, you may be looking for an opportunity where you can earn, learn, and gain valuable professional experience.

At Sapient, you don't need previous BPO experience to get started. You'll receive training and hands-on experience while assisting customers with inquiries, requests, and concerns. You'll also develop communication, problem-solving, and customer service skills that can support your long-term career growth.

Start where you are. Learn new skills. Level up your career.

What You'll Be Doing

• Handle inbound customer calls professionally.
• Answer questions about products, services, accounts, billing, and other concerns.
• Provide accurate information and solutions.
• Process customer requests and account updates.
• Document customer interactions using company systems.
• Escalate complex concerns when necessary.
• Meet quality, productivity, and customer satisfaction goals.
• Deliver a positive customer experience.

Who Can Apply?

• High School, Senior High School, or College Graduate
• No BPO or call center experience required
• Fresh graduates and first-time job seekers are welcome
• Career shifters are welcome
• Good English communication skills
• Basic computer skills
• Customer service and problem-solving skills
• Attention to detail
• Willing to work onsite in Metro Manila
• Willing to work shifting schedules, including weekends and holidays when required

Compensation & BenefitsSalary & Incentives

• Up to ₱27,000 monthly salary
• Performance incentives
• Night differential
• Overtime pay
• Holiday pay

Employee Benefits

• HMO from Day 1
• Paid training
• Paid leave credits
• 13th Month Pay
• Government-mandated benefits
• Employee recognition programs

Career Growth

Start as a CSR and build your experience toward opportunities such as Senior Associate, Quality Analyst, Trainer, or Team Leader.

What It's Like at Sapient

Sapient promotes a friendly, energetic, and fun game-inspired work environment. You'll work with a team while learning new skills, gaining customer service experience, and progressing through your career journey.

Hiring Process

• Submit your application
• Complete the initial screening
• Take the assessment, if applicable
• Attend the interview
• Receive your job offer
• Start paid training

Frequently Asked QuestionsDo I need BPO experience to apply?

No. BPO or call center experience is not required. Fresh graduates, first-time job seekers, and career shifters are welcome to apply.

What does a Customer Service Representative do?

A CSR handles customer inquiries, resolves concerns, processes requests, provides information, and documents customer interactions.

Is this a voice or non-voice position?

This is primarily a voice account, where you'll assist customers through inbound phone calls.

Where will I work?

This is an onsite position in Metro Manila with a shifting schedule.

How much can I earn?

The position offers up to ₱27,000 monthly, plus applicable incentives, night differential, overtime pay, and holiday pay.

Apply Today

No BPO experience? No problem.

If you're ready to start your BPO career, learn new skills, and grow with Sapient, submit your application today.

Start your career. Level up with Sapient.

Pay: Php19,000.00 - Php27,000.00 per month

Benefits:

• Company Christmas gift
• Company events
• Opportunities for promotion
• Paid training
• Pay raise

Work Location: In person