Data Reporting Analyst

Data Reporting Analyst

Responsibilities

• Supports the definition of Governance Reporting to ensure that the functioning of the DTS team is actively reported upon and challenged
• Works with DTS teams to support the definition and development of DTS KPIs
• Develops and produces reports against a defined framework and format in a timely and accurate manner
• Analyses results provided by data suppliers, identifies trends, checks quality and confirms outputs with key resources
• Identifies and raises issues of data integrity and proposes solutions where necessary, provides input to drive improvements in data warehousing and associated data modelling
• Observes the IS industry for potential key metrics that may be applicable to our organization, and supports the implementation where appropriate
• Produces and appropriately communicates plans for the production of reports
• Helps to ensure methods and standards are deployed and used across the DTS / Technology Group
• Ensures the Reporting function is focused on quality and provide specialist guidance and advice to less experienced colleagues
• Experience in a reporting function within an ITIL environment

Education and Certifications required to perform the role

• ITILv4 Service Management Foundation qualified
• Microsoft Power BI Analyst certification desirable

Required Skills

• Excellent interpersonal, negotiation and communication skills
• Strong requirement gathering and stakeholder management capabilities
• Focus on achieving results whilst maintaining professional and quality standards
• Can work alone without direction or as part of a team
• Strong analytical skills to interpret datasets and processes with a keen attention to detail
• In-depth knowledge of Power BI including ETL in Power Query, data modelling and DAX for report development and visualisation is required
• Good working knowledge of SQL is essential, with experience of Microsoft SQL Server Management Studio preferable, experience in M Query, Python, and similar coding languages also beneficial
• Microsoft Excel - intermediate level mandatory
• Knowledge of Service Now preferable, or good exposure to similar service management tools
• Background in programming or computer science
• Some experience of DTS key processes is desirable
• Understanding of Agile methodology and working practices