Field Relationship Manager HS

Key Responsibilities:

- Visit customer locations for pre-move surveys and accurately assess household volume, special items, and logistical requirements.

• Build and maintain strong relationships with empanelled PNM vendors and moving partners in your assigned territory.

• Coordinate end-to-end move execution packing, loading, transit, unloading, and unpacking ensuring adherence to committed timelines.

• Act as a single point of contact for the customer throughout the relocation journey.

• Handle on-ground escalations, damage complaints, and service issues with prompt resolution.

• Collect customer feedback and service completion confirmations post-move.

• Identify upsell opportunities for value-added services such as home cleaning, storage, and painting.

• Update job status, visit logs, and customer details in the CRM on a daily basis.

• Meet weekly and monthly field visit and conversion targets assigned by the team lead.

Desired Candidate Profile:

• Own bike + valid driving licence non-negotiable. The role requires daily field visits across the city.

• 03 years of experience in field sales, logistics coordination, or customer relationship management.

• Strong interpersonal and communication skills comfortable dealing with customers and vendors on the ground.

• Self-driven, punctual, and target-oriented with a problem-solving mindset.

• Comfortable using smartphone apps and basic CRM/Google Sheets for daily reporting.

• Graduates preferred; HSC with relevant field experience will also be considered.

• Local candidates with good knowledge of city geography will have an advantage.

What's in It for You:

- Fixed salary + attractive performance-based incentives on every completed move.

• Fuel reimbursement for field visits.

• Health insurance up to 1 lakh.

• Fast-track growth into senior FRM, Team Lead, or Operations roles.

• Structured onboarding and training from day one.

• Work with a high-energy team at India's leading prop-tech company.