Front Office Supervisor

POSITION SUMMARY:

Underneath the supervision of the Center Leader, responsible for areas such as insurance verification, scheduling of surgical procedures, billing/coding/accounts receivable, accounts payable records or transcription of operative procedures. Promotes a favorable image of the Center to physicians, patients, insurance companies, and the general public.

QUALIFICATIONS:

Min 1 year College preferred

Two years of experience in supervisory role preferably in an Ambulatory Surgery Center (ASC)

Experience in Endoscopy/Multi-specialty/Ophthalmology/ASC

Ability to speak and understand the English language

Strong ethical and moral character references

Computer skills and familiar with NextGen, Provation MD, Ggastro

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Supervises business office personnel in the areas of insurance verification, compliance, scheduling of

surgical procedures, and transcription of operative procedures in accordance with center policies, procedures,

philosophy, and objectives

Coordinates billing/coding/accounts receivable with billing company or the billing office staff

Maintains accounts payable records and supervises payment of supplies to include monitoring back orders

Responsible for payroll monitoring and reporting, daily backup of computer files, and security of backup tapes/disks

Coordinates activities with other departments and participates in obtaining and maintaining qualified personnel

Responsible for environmental control of area

Promotes a favorable image of the center to physicians, patients, insurance companies, and the general public

Works effectively with the Physician practice

Provides accurate, timely and responsive information to patients, Physicians and other stake holders

Works effectively with the Business Operations contact

Strong knowledge of ICD 9 & 10

Strong knowledge of CPT (certification preferred, not required)

Maintains all claim records

Analyzes, enters, and manipulates database

Follows up on all outstanding payer rejections

Balances and reconciles month end reports

Communicates with the corporate accounting department regarding outstanding items

Maintain strictest confidentiality and adheres to all HIPAA guidelines and regulations

Manage proper submission of documents in a timely fashion

Attends in-services, seminars, and webinars for additional education and performance improvement

May delegate duties as he or she deems necessary within their scope

Demonstrates courtesy and helpfulness toward patients and their families; improve patient experience

Attends all required education

Regular and predictable attendance

Performs other duties as assigned

Cognitive Skills

Exhibit mental alertness for quality decision making and exercising good judgment

Ability to multi-task effectively, efficiently, accurately, and with attention to details

Ability to recognize/define problems, collect data/facts, draw valid conclusions, and correct errors

Ability to interpret instructions in a variety of forms and deal with abstract and concrete variables

Communication

Ability to effectively communicate patient care needs and significant information to healthcare team to

promote continuity of patient care

Ability to respond to questions and professionally interact verbally and/or written with managers, co-workers,

patients, and the general public

Teamwork

Work well with others – be a team member

Report observed or suspected safety violations, hazards, and policy/procedure non-compliance to Safety Officer

or other designated person, following the Chain of Command

Participate in staff meetings, in-services, and continuing education as required

MATHEMATICAL SKILLS:

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions,

decimals, and percentages

LANGUAGE SKILLS:

Ability to understand, read, write, and speak English, if bilingual Center, bilingual language is required. Ability to read,

analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental

regulations. Ability to successfully write business correspondence. Ability to effectively present information,

respond to questions, and professionally interact with healthcare team, clients, vendors, and the general public.

REASONING ABILITY:

Demonstrates an ability to recognize and define problems, collect data, establish facts, draw valid conclusions, and

correct errors. Ability to understand and interpret basic financial data. Ability to interpret a variety of instructions

in a variety of forms and deal with abstract and concrete variables.

PHYSICAL DEMANDS:

Ability to stand and walk for 6-8 hours per day

Ability to exert maximum muscle force to lift, push, pull, or carry objects up to 50 pounds in weight

Ability to use abdominal and lower back muscles to support part of the body repeatedly or continuously without

"giving out” or fatiguing

Ability to perform physical activities that require considerable use of your arms and legs and moving your whole

body, such as climbing, lifting, balancing, walking, stooping, and handling of materials.

Ability to keep your hand and arm steady while moving your arm or while holding your arm and hand in one position

Ability to keep or regain your body balance or stay upright in an unstable position

Ability to exert yourself physically over long periods of time without getting winded or out of breath

Ability to quickly respond (with the hand, finger, or foot) to a signal (sound, light, picture) when it appears

Specific vision abilities for close and distance vision, color vision, peripheral vision, depth perception, and ability to

adjust focus

WORK ENVIRONMENT:

Days and hours of work may vary to meet patient needs, flexibility

The Center provides preoperative beds, procedure rooms, and post-procedure beds

The Center is a well-lit, ventilated and climate controlled environment. The Center may require decreased lighting to

meet patient care needs, such as laser rooms and some OR/Procedure rooms

Staff will work with medical and office equipment, some of which will have moving parts

Noise level is usually quiet to moderate

Staff may have exposure to blood and other potentially infectious body fluids and materials or toxic chemicals and

cleaning solutions

The Center procedure rooms are often small, and due to equipment may have little room to work around and may

necessitate reaching, pulling, pushing

Staff will work in close proximity to patients and co-workers

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.