GCP Application Support Professional

Job Title: GCP Application Support

Experience: 10+ Years

Location: Bengaluru, Chennai

Job Description

We are looking for an experienced GCP Application Support Lead with strong experience in cloud-based application support and production operations. The candidate will be responsible for managing application support teams, ensuring 24 7 production support, managing client stakeholders, and maintaining SLA/KPI commitments.

Key Responsibilities

• Manage and lead application/production support activities in a cloud environment.

• Should have strong hands-on experience with Google Cloud Platform (GCP).

• Monitor application availability, performance, incidents, and production issues.

• Lead and manage 24 7 support teams, including shift planning, escalations, and operational handovers.

• Manage and coordinate with onshore and offshore teams.

• Act as a key point of contact for senior client stakeholders and provide regular status updates.

• Track, monitor, and report SLA, KPI, incident, and service performance metrics.

• Drive incident, problem, and service management processes to ensure timely resolution.

• Identify opportunities for operational improvements, automation, and enhanced service reliability.

• Collaborate with SRE, Cloud Operations, Infrastructure, Development, and other technical teams.

• Support production releases, deployments, troubleshooting, and root-cause analysis.

• Ensure adherence to operational processes, security standards, and client requirements.

  Required Skills

• 10+ years of experience in Application/Production Support.

• 5-6+ years of hands-on experience with GCP - Mandatory.

• Strong understanding of cloud-based application support and production operations.

• Experience in managing 24 7 support environments.

• Strong team leadership and people management skills.

• Experience working in onshore/offshore delivery models.

• Excellent experience in client and stakeholder management.

• Strong understanding of SLA/KPI tracking and reporting.

• Good incident, problem, escalation, and service management experience.

  Good to Have

• Experience in SRE / Site Reliability Engineering.

• Experience with GCP operations, monitoring, reliability, and automation.

• Exposure to DevOps practices and CI/CD.

• Experience with cloud monitoring and observability tools.

• ITIL certification or experience with ITIL processes.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.