GCP Cloud DevOps Support Engineer - Technical Lead

Job highlights

• Willingness to work in rotational shifts and participate in 24x7 support operations. .
• Participate in 24x7 rotational shifts,including day,evening,and night shifts,as well as weekend and holiday support when required.
• Experience in incident management,ITIL processes,SLA adherence,and production troubleshooting.

Job Description - GCP Cloud DevOps Support Engineer - Technical Lead

We are looking for a skilled GCP Cloud DevOps Support Engineer to join as a Technical Lead to manage, support, automate, and maintain cloud infrastructure and application platforms on Google Cloud Platform (GCP). The candidate should have experience in GCP services, Terraform, CI/CD, monitoring, cloud security, and production support, with a strong focus on incident management, operational stability, and service delivery.

Required Skills and Experience:

• Experience should have 8 Years to 12 years of Cloud DevOps Support.
• Hands-on experience in GCP cloud administration and production support.
• Good knowledge of Terraform, CI/CD pipelines, cloud networking, IAM, and monitoring tools.
• Experience in incident management, ITIL processes, SLA adherence, and production troubleshooting.
• Knowledge of vulnerability remediation, security patching, and cloud security best practices.
• Strong troubleshooting, communication, documentation, and problem-solving skills.
• Willingness to work in rotational shifts and participate in 24x7 support operations.

Roles and Responsibilities:

• Manage, monitor, and support scalable, secure, and highly available cloud infrastructure on GCP.
• Support GCP services, including Compute Engine, GKE, Cloud Run, Cloud SQL, Cloud Storage, and related platforms.
• Provision and manage infrastructure using Terraform and maintain reusable modules.
• Support CI/CD pipelines using GitHub, GitLab, Cloud Build, and related DevOps tools.
• Troubleshoot application deployments, infrastructure issues, connectivity problems, and performance-related incidents.
• Manage cloud networking components, including VPCs, Load Balancers, Cloud DNS, Firewall Rules, Cloud NAT, and VPN connectivity.
• Implement and manage IAM roles, service accounts, secrets, and cloud security best practices.
• Configure and support monitoring, logging, alerting, and observability using Google Cloud Monitoring, Cloud Logging, Grafana, and Prometheus.
• Handle production incidents, service requests, and escalations while ensuring adherence to defined SLAs.
• Follow ITIL processes, including Incident Management, Problem Management, Change Management, and Request Fulfilment.
• Perform root cause analysis (RCA) and implement preventive measures for recurring incidents.
• Support vulnerability management, security patching, remediation of cloud misconfigurations, and compliance requirements.
• Manage operational activities such as Cloud SQL monitoring, backup validation, scheduled start/stop operations, and routine maintenance.
• Participate in 24x7 rotational shifts, including day, evening, and night shifts, as well as weekend and holiday support when required.
• Perform shift handovers, maintain support documentation, update incident tickets, and follow escalation procedures.
• Automate routine operational tasks and identify opportunities for cloud cost optimization and service improvement.
• Collaborate with development, QA, security, networking, and database teams to ensure smooth operations and service delivery.
• Maintain technical documentation, operational runbooks, and troubleshooting procedures.

Key Skills: GCP, GKE (Google Kubernetes Engine), Compute Engine (GCE), Cloud Run, Cloud SQL, Cloud Storage, Pub/Sub, VPC Networking, Load Balancers, Cloud DNS, IAM, Secret Manager, Cloud Monitoring & Logging, DevOps & Automation, Terraform, GitHub Actions, GitLab CI/CD, Cloud Build, Docker, Kubernetes, Helm, Python, Shell Scripting, Google Cloud Monitoring/Cloud Logging / Grafana / Prometheus / Incident Management.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.