Go High Level / Customer Service Representative

Responsibilities Customer Support & Communication

• Respond to customer inquiries via email, chat, and phone in a professional and timely manner.
• Understand customer needs and provide accurate information, troubleshooting, and resolutions.
• Handle escalations and follow up until issues are fully resolved.
• Maintain strong client relationships by delivering exceptional service.

Go High Level (GHL) Management

• Build and manage workflows, automations, funnels, and pipelines in Go High Level.
• Assist clients with onboarding, CRM setup, and platform navigation.
• Create, edit, and optimize forms, surveys, landing pages, and calendars.
• Troubleshoot GHL-related issues and collaborate with the team for solutions.
• Keep data and pipelines organized, updated, and error-free.

Operational & Administrative Tasks

• Document processes, customer interactions, and technical issues.
• Monitor daily task lists and ensure timely completion.
• Track and report customer support metrics.
• Collaborate with sales, marketing, and operations teams as needed.
• Support event promotions, product launches, and brand initiatives.

Job Requirements

• Proven experience with Go High Level (GHL)automations, funnels, CRM setup, workflows, and triggers.
• 13 years in customer service, technical support, or CRM-related roles.
• Strong written and verbal communication skills.
• Ability to troubleshoot issues independently and think critically.
• Tech-savvy, organized, and detail-oriented.
• Ability to manage multiple tasks in a fast-paced environment.
• Familiarity with digital marketing, SaaS tools, or CRM systems is a plus.