S
Spes Staffing Solutions
Hiring For Sr. Operation/ Operation Manager
Skills
E-commerce WebsitesProcess Improvement
2 months ago
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Important information
Contract type:
Permanent
Salary:
₹1,200,000 – ₹1,800,000 / year
Location:
Gurugram, Haryana, India
Work mode:
Onsite
Published on:
25 August 2026
What they need
- Dear Candidate,
- We are hiring for the position of sr. Operations /Operation Manager – Voice Process.
- Job Description:
- Manage and oversee daily operations of voice process teams.
- Drive team performance to achieve business KPIs, productivity, and quality targets.
- Monitor operational metrics and implement process improvements.
- Handle client interactions, escalations, and stakeholder management.
- Lead, mentor, and develop Team Leaders and Associates.
- Ensure adherence to company policies and service standards.
- Analyze performance reports and prepare action plans for continuous improvement.
- Eligibility:
- Graduate in any discipline.
- Relevant experience in Operations Management within BPO/Contact Center environment.
- Strong people management and communication
- skills.
- Experience in handling large teams and achieving operational targets.
- Industries Open:
- Telecom
- E-commerce
- Retail
- BFSI
- Accounts Receivable (AR) Collections
- Locations: Multiple locations available.
- Interested candidates can share their updated resume at: [email protected] D M : 9762135147
- Regards,
- Kuraisa Shaikh
- SPES Recruitment Team
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