ICT Administrator III (m/f/d)

Job ID: 744000149398119

ICT Administrator III (m/f/d)

Košice

Professional

Regular

Deutsche Telekom System Solutions Slovakia

Your Task

This role involves independently checking, executing, solving (where appropriate), and creating tickets (problem ticket, change management ticket, incident, delivery order) in order to maintain service to customers according to given quality KPIs and internal processes (INM, CHM, PRM, DOM). This is a 2nd and 3rd level support environment position focused on ensuring smooth and uninterrupted operation of customers' environments.

Responsibilities

• Provide 2nd and 3rd level INM support
• Ensure smooth and uninterrupted operation of customers' environment
• Maintain conformity with the internal work instructions and process guidelines within DTAG
• Follow the defined escalation standards in case of deviations
• Investigate the root cause of incidents and initiate actions to improve or correct the situation
• Record, evaluate, authorize, prioritize, plan, test, implement, document and review complex changes in controlled manner or escalate to higher authority
• Act as technical lead, solve and coordinate activities and other deliverables in order to fulfil KPIs and management requests across related technologies
• Serve as Single Point of Contact for at least one customer, area or technology within supported service
• Participate in regular and/or irregular communication with colleagues in an international environment to ensure operational goals
• Coordinate the use of internal technical support and vendor support to ensure troubleshooting, maintenance, and an efficient end-user support
• Train and participate in education of other employees
• Create and maintain documentation
• Perform team specific non-technical tasks such as quality, process, and reporting to support daily operation

Your Profile

We are looking for a qualified ICT Application Operation & Management Specialist with strong technical skills in IT operations, solid understanding of hardware and software technologies, network knowledge, and excellent communication abilities for 2nd and 3rd level support environment.

Must Have Skills

• Secondary education
• At least 2 years of experience with ICT Application Operation & Management
• Strong IT and PC literacy skills
• Solid understanding of HW and SW technologies
• Basic Network knowledge
• Communicative and team player abilities
• Analytical thinking skills
• Training and mentoring skills
• Presentation skills
• English language proficiency at B2 level
• Overview of the ITIL processes

Nice to Have Skills

• Firewall knowledge
• Ability to participate on on-call duties
• Independent solving and troubleshooting of incidents and errors within defined expertise

About Us

Our brand Deutsche Telekom IT Solutions Slovakia entered the life of Košice region in 2006 under the name of T-Systems Slovakia and ever since has been inextricably linked with the region when became one of the founding members of Košice IT Valley. We have managed to grow from scratch to the second largest employer in the eastern part of the country with more than 3900 employees. Our goal is to proactively find new ways to improve and continuously transform into the type of company providing innovative information and communication technology services.

Benefits

We believe in balance between work and personal life. An attractive and extensive work-life balance portfolio guarantees lasting motivation for employees and thus a better quality of life, promotes physical and mental well-being and contributes to a positive work environment.

We offer over 25 different benefits to improve personal and professional life in these areas:

• Financial benefits
• Benefits with focus on learning and development
• Benefits with focus on health and sport
• Benefits with focus on family and work-life balance
• Other benefits

For more information about our benefits: Benefits

Salary: Final salary is negotiable.

We are offering base salary depending on seniority level and previous experience of candidate. In addition to base salary we provide variable part and other financial benefits. Base salary will not be lower than €1,150 gross.

Company Policies

• Remote working possibility is only available within Slovakia due to European taxation regulation

Job Benefits

Work-Life Balance

• Extensive work-life balance portfolio
• Over 25 different benefits available
• Remote working possibility (within Slovakia)

Family Support

Benefits with focus on family and work-life balance

Financial

• Base salary negotiable (not lower than 1150€ brutto)
• Variable compensation component
• Additional financial benefits

Lifestyle & Wellness

Benefits with focus on health and sport

Professional Development

• Benefits with focus on learning and development
• Training and education opportunities