Implementation/Project Manager

Are you currently an experienced Implementation Manager or Project Manager who is comfortable working with global customers on behalf of a BPO? please read on!

CBP Manila is currently seeking a Project Manager to join our team in delivering AI Software solutions in partnership with our growing team of BPO service solutions for our large client base in freight forwarding, logistics and customs.

Duties and Responsibilities will include:

• Lead implementation of new accounts across multiple waves managing both client and CBP staff through successful transitions.
• Manage cross departmental project teams to ensure operational readiness of service launches.
• Responsible in designing metrics and status reports to monitor progress against project objectives and milestones.
• Evaluate and develop Standard Operating Procedures, Training materials and other references.
• Ensure overall project tracking, planning, coordination, and status reporting to the various stakeholders (including Senior Management) using effective communication channels .
• Assist in the formulation of the service level targets with proper project governance (both Transition and Steady State projects), risk management and deliverables.
• Working with the Client Manager to support the execution and implementation of project plans to transition business processes offshore.

Qualifications

• Previous Cargowise (CW1), Expedient or Infornexus experience is an advantage.
• Previous experience working directly with BPO Clients as an Implementation Manager is highly advantageous
• Freight-forwarding/logistics experience is a must.
• Experience in using new tools and technology.
• With strong organizational and time management skills with the ability to plan and complete work within given timeline .
• Ability to relate well to all kinds of people, up, down, and sideways, inside and outside the organisation .
• Excellent communication and negotiation skills and demonstrated good problem solving, research and analytical skills to identify issues and provide solutions .
• Previous contact centre experience in a voice account is an advantage .