IT Network and System Administrator

Job Summary
We are looking for a reliable Network and System Administrator to manage and maintain our IT infrastructure in a fast-paced BPO environment. The role ensures high availability of systems, stable network performance, and quick resolution of technical issues to support 24/7 operations.

Key Responsibilities
Network Management

Configure and maintain routers, switches, firewalls, and Wi-Fi networks Monitor network performance and ensure uptime (LAN/WAN/Internet)
* Troubleshoot connectivity issues and outages

System Administration

Manage Windows/Linux servers, Active Directory, and cloud environments Handle user accounts, permissions, and access control
* Perform system updates, patching, and backups

BPO Operations Support

Ensure readiness of workstations, softphones, and CRM systems Support VoIP systems and call center tools
* Handle onboarding/offboarding of agents and staff

Security & Compliance

Implement and monitor cybersecurity measures (AV, firewall, email security) Ensure data protection and compliance with company policies
* Monitor logs and respond to incidents

Technical Support

Provide L2/L3 support for escalated IT issues Coordinate with vendors (ISP, cloud, hardware providers)
* Maintain documentation and asset inventory

Qualifications

Must-Have

Bachelor’s degree in IT, Computer Science, or related field 2–5 years experience in network/system administration (preferably BPO)
* Strong knowledge of TCP/IP, DNS, DHCP, VPN
* Experience with Windows Server, Active Directory
* Familiar with firewalls and network security

Nice to Have

Knowledge of VoIP systems (e.g., Asterisk, 3CX) Certifications (e.g., CCNA, CompTIA Network+, Microsoft)
* Experience with monitoring tools and ticketing systems

Key Skills

Troubleshooting and problem-solving Strong communication (supporting non-technical users)
* Ability to work in shifting schedules (24/7 environment)
* Organized and documentation-driven