Linux Support Engineer

Job Summary

Provide 24/7 L1 production monitoring and operational support in rotational shifts.

Responsibilities

• Monitor servers, applications, databases, cloud infrastructure, and Kubernetes workloads.
• Monitor and support physical and virtual Linux servers/VMs.
• Perform Linux administration and troubleshooting, including CPU, memory, disk utilization, processes, services, permissions, and system/application logs.
• Monitor and troubleshoot cron jobs and scheduled tasks, including checking execution status, failures, and related logs.
• Start, stop, and restart Linux services as per approved procedures.
• Monitor filesystem usage and perform appropriate actions for disk-space-related alerts.
• Respond to monitoring alerts, investigate issues, and take appropriate actions within defined SLAs.
• Create, update, and manage incidents and service requests using JIRA.
• Monitor and troubleshoot workloads running on GCP and GKE/Kubernetes.
• Troubleshoot pods, deployments, services, container restarts, and application availability issues.

Requirements

• Intermediate Linux/Unix administration and troubleshooting skills.
• Hands-on understanding of physical and virtual Linux VMs.
• Knowledge of Linux processes, services, permissions, filesystem management, disk utilization, and logs.
• Knowledge of cron jobs, crontab, and scheduled task troubleshooting.
• Intermediate MySQL and SQL knowledge.
• Understanding of networking concepts such as IP, DNS, ports, TCP/IP, HTTP/HTTPS.
• Intermediate Git/GitHub knowledge.
• Understanding of monitoring, incident management, troubleshooting, and escalation processes.
• Good communication, analytical, and problem-solving skills.
• Ability to work in a 24/7 rotational shift environment.