QUANTERM LOGISTICS THAILAND
Logistics Customer Service Executive
2 months ago
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Important information
Contract type:
Permanent
Location:
Bangkok, Thailand
Work mode:
Onsite
Published on:
8 September 2026
What they need
About the role
Customer Service Executive role in the Operations Department, based in Thung Wat Don Subdistrict, Sathorn District, Bangkok. You will handle shipment processing within scope and coordinated issue handling, managing daily customer inquiries and supporting logistics operations.
Key responsibilities
- Handle daily customer inquiries about bookings and documentation
- Work with trucking, warehouses, and carriers for timely deliveries
- Follow up on shipment status with overseas partners regularly
- Prepare and verify shipping papers like HB/L and invoices
- Update shipping rates and provide operational data to sales teams
- Solve customer complaints professionally to maintain strong relationships
- Input accurate shipment details into the internal system on time
About you
- Minimum 1 year experience in customer service or logistics roles
- Good understanding of Incoterms and freight forwarding processes
- Highly proficient in spoken and written English
- Strong communication, teamwork, and detail-oriented problem-solving skills
- Ability to handle pressure and meet tight deadlines
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