Operations Manager

Senior Female Managers | Must have BPO experiences as a Manager - operations

Job Title: Operations Manager International Voice/Chat Process

Location: Lucknow

Nos: 1

Company Profile

We are a leading multinational BPO organization with a large global delivery setup, serving Fortune 500 clients across industries. With a strong footprint in international voice and chat processes, we pride ourselves on operational excellence, innovation, and leadership development.

Key Requirement:

We are specifically seeking female managers with proven expertise in BPO operations to drive strategic outcomes and manage large teams in a global environment.

Eligibility Criteria:

• Senior Operations Manager designation must be on paper (minimum 1- 2 years in the role)
• 5 to 6 years of international BPO experience in the recent experience(mandatory)
• Demonstrated ability in stakeholder management and client engagement at senior levels
• Excellent communication and leadership skills with a global mindset
• Comfortable withday shifts
• Diversity profiles strongly preferred

Compensation:

• Budget up to 10 LPA(Non negotiable)

Roles & Responsibilities:

• Provide strategic leadership for international voice and chat operations, ensuring delivery of KPIs, SLAs, and client satisfaction.
• Oversee large teams, drive performance management, and build succession pipelines for future leaders.
• Partner with global stakeholders to align operational delivery with business objectives.
• Lead transformation initiatives including process optimization, automation, and digital adoption.
• Ensure compliance with international standards, data security, and regulatory requirements.
• Manage escalations with a solutionoriented approach, maintaining client confidence.
• Develop and mentor team leaders and managers, fostering a culture of accountability, diversity, and high performance.
• Present operational insights, dashboards, and strategic recommendations to senior leadership.

Contact: For details, reach out at 9696714723

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