Operations Supervisor - Financial Account Experience Required

About the role

As a BPO Team Leader - Financial Account at Teleperformance, you will play a vital role in leading a team of customer service representatives in providing exceptional support to clients in the financial industry. This full-time, on-site position is based in Alabang, Metro Manila, offering you the opportunity to contribute to the success of a global leader in the call center and customer service sector.

What you'll be doing

1. Oversee the day-to-day operations of your team, ensuring productivity, efficiency, and adherence to company policies and client requirements
2. Coach, train, and motivate your team to deliver outstanding customer service, handling a variety of customer inquiries and issues
3. Analyse key performance indicators, provide feedback, and implement strategies to continuously improve team and individual performance
4. Foster a positive and collaborative work environment, addressing any concerns or conflicts within the team
5. Collaborate with cross-functional teams to ensure seamless service delivery and resolution of customer queries
6. Actively participate in team meetings and contribute to the development of process improvements and best practices

What we're looking for

1. Minimum 2-3 years of experience in a supervisory or team leader role, preferably in the call center or customer service industry
2. Proven experience in the travel industry, with a strong understanding of financial-related products and services
3. Excellent communication and interpersonal skills, with the ability to effectively lead and motivate a team
4. Strong problem-solving and decision-making abilities, with a focus on delivering exceptional customer service
5. Proficient in English, both written and verbal, with the ability to communicate effectively with clients and customers
6. Familiar with call center software and technology, with the ability to quickly adapt to new systems and processes

REQUIRED: Financial account experience (B2B experience preferred)