Operations Support

Important: This position is for our BPO / outsourcing partner

Straits Financial Services is hiring on behalf of our BPO / outsourcing partner for this position.

Please note that the successful candidate will be employed by and interviewed by the BPO company.

Shift Requirement (Strictly non-negotiable): This role requires night shift and/or rotational shifts, depending on operational requirements. A monthly transport allowance will be provided.

Key Responsibilities

• Support transaction processing, exception handling, and issue resolution from an operational standpoint.
• Work closely with internal stakeholders (e.g. Compliance, Product, Tech) to resolve operational issues and improve workflows.
• Execute end-to-end customer account onboarding, maintenance, and data updates in internal systems.
• Perform name screening, due diligence checks, and other compliance-related reviews in line with AML and regulatory requirements.
• Review customer profiles and transaction data to ensure accuracy, completeness, and adherence to internal policies.
• Maintain accurate and up-to-date records across CRM and operational systems.
• Perform regular data validation and reconciliation to ensure system integrity.
• Identify process gaps and recommend improvements to enhance efficiency, accuracy, and control.
• Support daily operational activities and handle ad-hoc tasks as assigned.
• Ensure all activities are carried out in compliance with internal policies, SOPs, and regulatory standards.
• Perform RDC Report Review.

Requirements

• High school diploma or equivalent required; a Bachelor’s degree in Business, Communications, or a related field is a plus.
• Prior experience in customer service, call centres, or a related field is preferred.
• Proficiency in spoken and written English and Chinese is required to communicate effectively with Chinese-speaking clients and stakeholders.
• Immediate availability is preferred.
• Good communication and interpersonal skills, with the ability to build positive relationships with customers.
• Strong problem-solving skills and the ability to handle customer concerns effectively.
• Willingness to work night and/or rotational shifts , including day and swing shifts, as required.
• Familiarity with CRM software or customer service tools is a plus.
• Customer-oriented mindset with a genuine interest in helping others.
• Proactive and adaptable, with the ability to work independently and as part of a team in a fast-paced environment.
• Ability to handle multiple tasks and prioritise effectively.
• Team player with good collaboration skills.

Recruitment Process

Please note: Applications submitted through this LinkedIn posting will be managed by Straits Financial Services as part of the recruitment process. Shortlisted candidates will proceed to an interview with our BPO / outsourcing partner, and the employment relationship will be with the BPO company.