Gratitude India
Quality Analyst- International Voice Process
Skills
25 days ago
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Important information
Contract type:
Permanent
Location:
Kolkata, West Bengal, India
Work mode:
Onsite
Published on:
2 October 2026
What they need
Monitor and evaluate customer interactions (calls, emails, chats) and/or transaction processing activities. Conduct regular audits and document findings accurately. Identify process gaps, errors, and deviations from SOPs.
Required Candidate profile
Strong understanding of QA methodologies and audit processes in BPO/ITES. Experience in voice/non-voice quality audits.
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