Retail Sales Operations Manager

Daily Operations: Collaborate with other integral departments to ensure adherence of daily operational and compliance standards of all EGGcelsior Stores including opening and closing procedures, staffing, inventory management and customer service

Customer Service Excellence: Uphold a high standard of customer service by providing prompt and courteous assistance of customers, addressing inquiries, suggestive/upselling, resolving complaints and ensuring customer satisfaction.

Staff Supervision and Training: Assist in recruitment and takes charge in training and supervision of retail staff, cashiers and merchandisers ensuring that they will deliver excellent customer service and perform their duties effectively.

Inventory management: Support accurate inventory management process including receiving of deliveries, stocking, conducting regular inventory counts and minimize stock discrepancies.

Visual merchandising: Collaborate with Marketing to maintain appealing visual appealing displays and ensure that eggs are showcased effectively to drive sales and enhance the overall customer experience

Sales and Performance Analysis: Monitors retail-wide sales performance, analyzing trends and identifying opportunities for improvements. Support the implementation of strategies to optimize sales and achieve revenue targets.

Compliance and Safety: Ensure compliance with statutory and company policies & procedures as well as relevant health and safety regulations

Administrative Tasks: Takes charge with administrative tasks such as scheduling of merchandisers and cashiers work shifts and submitting reports including attendance.