Tata Consultancy Services
Senior Service Delivery Manager
2 months ago
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Important information
Contract type:
Permanent
Location:
Kolkata, West Bengal, India
Work mode:
Onsite
Published on:
15 August 2026
What they need
The Service Delivery Manager will lead the offshore large BPS Operation team Spanning >100 Associates .Managing end-to-end telecom order management and provisioning lifecycles for the UK market. (MBA operations -Preferred),Post Graduation(PGDM), management frameworks to optimize process throughput, manage customer delivery delays, and mitigate Service Level Guarantee (SLG) penalties.
Exp- 8+ years
Location- Hyderabad, Kolkata, Pune
Core Responsibilities
1. Team Leadership & Operational Excellence
2. Stakeholder Management & UK Client Relations
3. Process Optimization & Order Lifecycle Management
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