Senior Trainer

Key Responsibilities

• Prior experience in BPO Sales Training is mandatory Conduct training programs for new joiners and existing employees in BPO Sales processes.
• Deliver product, process, sales, and soft-skills training.
• Develop and deliver engaging training modules, presentations, and assessments.
• Monitor trainee performance and provide regular feedback and coaching.
• Conduct role plays, mock calls, knowledge checks, and assessments.
• Identify training gaps and implement appropriate action plans.
• Coordinate with Operations and Quality teams to ensure training effectiveness.
• Track training performance, attendance, nesting performance, and certification results.
• Prepare and maintain daily, weekly, and monthly training reports.