Senior Transaction Processing Executive - Trading commission

L 3 level Senior Transaction Processing Executive/Officer to process the Capital Market Brokerage process documents for a Non-Voice BPS account (US Client).

Technical Skills:

• Excellent MS Office skills MS Excel, Power Point, Excel Macros and E Mail Drafting & data analysis.
• Good Typing Speed of 28 WPM with >=95% accuracy
• Excellent Communication skills to attend Client Calls, Onshore Training etc
• Understanding of financial transactions / compensation structures (preferred)

Process Skills:

• The Senior Transaction Processing Executive/Officer will support the service team by managing and resolving client compensation-related cases, including research, validation, categorization, and communication with financial advisors. This role involves working on a newly established workflow and queue, requiring strong analytical skills, attention to detail, adherence to communication, and compliance guidelines.
• Experience in wealth management / broker-dealer operations
• Familiarity with case routing and workflow tools
• Exposure to SOP-driven environments and quality frameworks

Behavioral Skills:

• Strictly US Shift Working Hours (India late evening OR Night shift) should be flexible to do Over Time duty if required.
• Punctual and adherence to attendance and Leaves
• To report to Team Lead and follow the Instructions and the HR Policies as per Company

Certification:

• Bachelors degree in finance, Business Administration, Commerce, or related field.
• Additional Certification on Stock Market Subjects is added advantage.
• No Engineering / Tech Graduates

Roles & Responsibilities:

• Manage the dayto day processing as per the defined timelines of the LOB
• Adhere to the set KRA and SLA internal and external
• Knowledge of client agreed SLA as discussed in monthly huddles and awareness sessions
• Become a process expert by getting trained in critical queues
• To be flexible with the needs of the customer and overachieve the numbers as per the need of the hour
• Keep the immediate manager informed of task accomplishment, issues if any identified
• Adhere to deadlines and always ensure fidelity on data submission.

Experience requirements:

• 3 - 5 years in financial services operations / wealth management/ Client servicing / case management
• Compensation or transaction processing (preferred)

Expected Competencies:

• Strong analytical and problem-solving skills
• Excellent verbal and written communication (especially email etiquette)
• Attention to detail and accuracy
• Ability to manage multiple cases with tight deadlines
• Adaptability to new processes and workflows

Suitable candidates, kindly share the profiles to [email protected]