Student Worker - Customer Support Specialist (NFWS)

Grand Canyon Education (GCE) is seeking a Customer Support Specialist to support the mission of Grand Canyon University through GCE's IT department.

Position Summary/Purpose:

The purpose of the Customer Support Specialist is to provide exemplary customer service and resolve inquiries or roadblocks students encounter at Grand Canyon University.

Primary Responsibilities/Accountabilities/Essential Functions:

• Provide stellar customer service over the phone.
• Deliver excellent live chat support for all students.
• Utilize critical thinking to troubleshoot and resolve computer issues students may be having while using GCU systems.
• Become familiar with LMS, Student Portal, GCU Media, and eBooks.

Equipment Used and Responsibility:

• GCE Workstation
• MS Office

Qualifications:

• Must be customer service focused.
• Must have a positive attitude and a willingness to learn new concepts.
• Must have basic knowledge of Microsoft Office programs such as: Word, PowerPoint, and Excel.
• Must have basic knowledge of PC or Mac computer navigation.
• Must have the ability to think critically.
• Ability to type 30 wpm while interacting with callers and system-based tools.
• Must be willing to work some nights and/or weekends.
• May be required to take a job assessment test.
• Commitment to this role for at least one semester is strongly preferred.

Office Hours of Operation:

Monday - Friday: 8:00 am - 10:00 pm

Saturday & Sunday: 8:00 am - 10:00 pm

Experience/Education:

Grand Canyon Education is committed to a student first policy. Therefore, all applicants must meet the following eligibility requirements to be considered for student employment:

• Enrolled at GCU as a full-time student in a Bachelor’s program or Master’s program.
• Retain a 2.0 GPA as a Bachelor level student or a 3.0 GPA as a Master level student.
• Maintain good financial and academic (SAP) standing with the University.

You may be subject to termination if you fall below the minimum requirements.

Pay Rate: Minimum Wage

Anticipated End Date: June 30, 2026