Globiva
Tech Support Service Leader
2 months ago
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Important information
Contract type:
Permanent
Salary:
₹350,000 – ₹450,000 / year
Location:
Gurugram, Haryana, India
Work mode:
Onsite
Published on:
24 August 2026
What they need
Technical Support Team Leader BPO
Freshers Don't apply
BPO experience as a team leader is mandatory
Engineers don't apply
Company: Globiva Services Pvt. Ltd.
Location: Gurgaon, Sector 18
Working: 6 Days a Week
Salary: Up to 40,000 CTC/month
Contact: Dheeraj – HR
Key Responsibilities
- Lead and manage the Technical
- Support team to achieve process KPIs.
- Monitor team performance,
- quality, productivity, and customer satisfaction.
- Handle escalations and provide
- effective technical resolutions.
- Conduct coaching, feedback, and performance improvement sessions.
- Ensure process adherence and maintain service quality standards.
- Prepare and share daily/weekly performance reports.
Candidate Requirements
- 2–5 years of experience in BPO Technical Support, preferably as a Team Leader.
- Strong communication and team-handling skills.
- Good troubleshooting and problem-solving abilities.
- Experience in managing KPIs, escalations, and team performance.
- Comfortable working in a 6-day working environment.
Interested candidates can contact Dheeraj – HR for further details.
Contact: Dheeraj – 7859975043
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