Sapient Careers

Technical Support Representative – Sapient BPO | Alabang
Sapient BPO is hiring Technical Support Representatives for a blended Voice + Chat account in Alabang!
No BPO or call center experience required. Fresh graduates, college undergraduates, and Senior High School graduates are welcome to apply. An IT or technical background is a plus, but not required.
Job Details
<ul>
<li>Position: Technical Support Representative</li>
<li>Company: Sapient BPO</li>
<li>Location: Alabang</li>
<li>Account Type: Technical Support</li>
<li>Support Channel: Blended – Voice + Chat</li>
<li>Work Setup: Onsite</li>
<li>Schedule: Shifting Schedule</li>
<li>Employment Type: Full-Time</li>
<li>Salary: Competitive Package, discussed upon application</li>
<li>Education: SHS Graduates, College Undergraduates, and Fresh College Graduates Welcome</li>
</ul>
Responsibilities
<ul>
<li>Assist customers with technical concerns through voice and chat</li>
<li>Diagnose and troubleshoot basic hardware, software, and connectivity issues</li>
<li>Guide customers through step-by-step troubleshooting</li>
<li>Provide clear and professional technical assistance</li>
<li>Document customer concerns, troubleshooting steps, and resolutions</li>
<li>Escalate complex technical issues when necessary</li>
<li>Meet quality, customer satisfaction, and resolution time targets</li>
</ul>
Qualifications
<ul>
<li>Senior High School Graduate, College Undergraduate, or Fresh College Graduate</li>
<li>No BPO or call center experience required</li>
<li>Fresh graduates and first-time BPO applicants are encouraged to apply</li>
<li>IT, computer, or technical background is a plus but not required</li>
<li>Good English communication skills</li>
<li>Basic computer knowledge and logical problem-solving skills</li>
<li>Willingness to learn technical troubleshooting</li>
<li>Willing to work onsite in Alabang</li>
<li>Willing to work on a shifting schedule</li>
</ul>
Why Join Sapient BPO?
<ul>
<li>No BPO experience required</li>
<li>Full training provided</li>
<li>Open to SHS graduates, college undergrads, and fresh graduates</li>
<li>Gain hands-on technical support and customer service experience</li>
<li>Develop valuable troubleshooting and communication skills</li>
<li>Build a career in the BPO and technical support industry</li>
<li>Opportunity for career growth into roles such as Senior Technical Support, SME, or Team Lead</li>
</ul>
Apply Now!
Start your BPO and Technical Support career with Sapient BPO in Alabang!
If you're a fresh graduate, SHS graduate, college undergraduate, or first-time BPO applicant, you are welcome to apply.
No BPO experience? No problem — training is provided!
Pay: Php19,500.00 - Php20,000.00 per month
Benefits:
<ul>
<li>Company Christmas gift</li>
<li>Company events</li>
<li>Opportunities for promotion</li>
<li>Paid training</li>
<li>Pay raise</li>
</ul>
Work Location: In person

Technical Support Representative – Open to First-Time BPO Applicants

Technical Support Representative – Open to First-Time BPO Applicants

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