US voice process

Powai Mumbai

Hsc/Graduate with experince in to international Bpo.

Only international bpo exp will be considered, non bpo and dom exp and no rel letters can be hired but - no weightage for salary slab.

Salary (only International BPO exp will be considered for the slab)

Slab 1 - 0 to 6 month - 28K Gross (I.e. - 24920/- net take home)

Slab 2 - 6 month to 12 month experience

32750 Gross (I.e 29670/- net take home)

Slab 3 - 12month to 18th Month experience

35000/- Gross (I.e. 31920/- Net take home)

Slab 4 - 18month to 30 month

37500/- Gross (I.e. 34420/-)

Slab 5 - 30 months to 42 months

40000/- Gross (I.e. 36920 net take home)

Slab 6 - 42 month + experience

45000/- Gross (41920 net take home)

Salary slab , as per experience , not as per last drawn , its basis of total exp only

Overview

As a Customer Support Agent you will answer telephone calls for a health insurance affiliate. You will work to help answer questions and resolve issues related to health insurance policies, claims, denials, etc. You will use problem solving skills, and advocate for members in a friendly and efficient manner.

Responsibilities

Your day-to-day will involve:

Answering a high volume of incoming phone calls

Determine member needs and provide appropriate solutions

Use multiple computer programs simultaneously on multiple screens while on the phone

Use problem solving and critical thinking skills to resolve concerns

Qualifications Hsc/Graduate.

Some things we consider critical for this role:

Healthcare and/or insurance industry experience is preferred

Commitment to customer experience and providing the right support for our members

Passion for learning - we will train you!

Time management and organizational management skills

Strong analytical abilities and problem-solving skills to resolve issues

Ability to adapt and work well under pressure in a fast-paced environment with frequently changing priorities

Great computer navigation skills

Ability to work independently and as part of a team

Ability to multi-task handling customer concerns and navigate through resources simultaneously

Excellent written and verbal communication skills

5 days working / 2 rotation off

Transporation Available

Us shift Including night shift

English fluency is a requirement

Sameer 9004984205.

Job Type: Full-time

Pay: ₹30,214.49 - ₹46,504.09 per month

Benefits:

• Provident Fund

Education:

• Bachelor's (Required)

Experience:

• International voice process: 2 years (Required)

Work Location: In person