Walk-in || Customer Service Representative

INTERNATIONAL CUSTOMER SERVICE PILOT VOICE PROCESS

Exciting Career Opportunity | Premium International Voice Process

Position: International Customer Service Executive / Senior Executive / Team Leader / Manager

Process: International Customer Service Voice Pilot Process
Work Location: Hafeezpet, Hyderabad
Work Mode: Work From Office
Shift: International / Rotational Shifts
Cab Facility: One-Way Cab Provided
Employment Type: Full-Time
Industry: BPO / BPM / International Customer Service

ABOUT THE OPPORTUNITY

We are hiring experienced customer service professionals for an International Customer Service Voice Pilot Process with a reputed organization in Hyderabad.

This is an excellent opportunity for professionals with experience in International Voice / Customer Service / BPO / Contact Center Operations to build their careers with an attractive salary package linked to their experience and career level.

Candidates with strong communication skills and relevant international voice experience are encouraged to apply.

EXPERIENCE-WISE SALARY STRUCTURE

ExperienceSalary Package –

Minimum 18 Months Experience- 5.3 LPA

3 Years Experience- 6.2 LPA

6 Years Experience9 LPA

7 Years Experience + 3 Years Managerial Experience13 LPA

Salary will be evaluated based on:

• Relevant international voice experience
• Current / previous CTC
• Communication skills
• Customer service experience
• Process knowledge
• Leadership / managerial experience
• Interview performance

KEY RESPONSIBILITIES

Customer Service Professionals

• Handle inbound and/or outbound customer interactions through an international voice process.
• Provide professional and accurate assistance to international customers.
• Understand customer requirements and resolve queries efficiently.
• Handle customer complaints and provide appropriate resolutions.
• Maintain high standards of customer experience and service quality.
• Follow defined process guidelines, SOPs and compliance requirements.
• Ensure accurate documentation of customer interactions.
• Meet defined KPIs including productivity, quality, customer satisfaction and adherence.
• Escalate complex customer issues to the appropriate support teams.
• Maintain professional communication throughout every customer interaction.

For Senior / Leadership Profiles

Candidates applying for senior and managerial positions may additionally be responsible for:

• Managing team performance and daily operations.
• Driving productivity, quality and customer experience metrics.
• Coaching and mentoring team members.
• Conducting performance reviews and feedback sessions.
• Managing escalations.
• Preparing and analyzing operational reports.
• Driving process improvements and performance enhancement initiatives.
• Managing attendance, shrinkage and workforce-related challenges.
• Coordinating with internal stakeholders and client teams.
• Ensuring adherence to organizational and client policies.

ELIGIBILITY CRITERIA

Mandatory Requirements

• Minimum 18 months of relevant experience in an International Voice / Customer Service / BPO environment.
• Strong English communication skills.
• Excellent verbal communication and active listening skills.
• Comfortable working in an international customer-facing process.
• Willingness to work in rotational / international shifts.
• Willingness to work from the Hafeezpet, Hyderabad location.
• Candidates should be comfortable working from office.

For Managerial Positions

• Minimum 7 years of overall relevant experience.
• Minimum 3 years of experience managing teams.
• Strong experience in BPO / Contact Center / International Voice operations.
• Demonstrated experience in managing KPIs, performance, quality and customer experience.
• Strong leadership, stakeholder management and escalation-handling skills.

ONE-WAY CAB FACILITY

One-way cab facility will be provided as per the organization's applicable transport policy.

Candidates should be comfortable with the applicable transport coverage and shift timings.

JOB LOCATION

Hafeezpet, Hyderabad

Work Mode: Work From Office

Candidates who can conveniently commute to Hafeezpet and are comfortable with international/rotational shifts are encouraged to apply.

WHY JOIN?

Attractive salary packages
Salary up to 13 LPA for eligible managerial profiles
Premium International Voice Pilot Process
Career growth opportunities
Opportunity to work with an international customer base
One-way cab facility
Multiple career levels based on experience
Professional work environment
Opportunity to grow into senior and leadership roles

QUICK ELIGIBILITY GUIDE

18+ Months Experience Salary up to 5.3 LPA

3 Years Experience Salary up to 6.2 LPA

6 Years Experience Salary up to 9 LPA

7 Years Experience + 3 Years Managerial Experience Salary up to 13 LPA

DON'T MISS THIS OPPORTUNITY!

If you have strong International Voice / Customer Service experience and are looking for a better career opportunity with an attractive salary package, this could be the right opportunity for you.

Apply Now!

Work Location: Hafeezpet, Hyderabad
Process: International Customer Service – Voice
Experience: 18 Months – 7+ Years
Salary: Up to 5.3 LPA – 13 LPA
Transport: One-Way Cab
Work Mode: Work From Office