Application Support Engineer - CDOT - Delhi

Application Support Engineer

Location New Delhi

Qualification Engineering Degree in CS/ECE/ IT.

Experience 2-5 years

Roles & Responsibilities

1. Installation, Operation, and Maintenance of H/W and S/W Application based on telecom technology.

2. Troubleshooting and escalation of H/W and S/W issue.

3. Logging of maintenance activities and issues.

4. Day to day support to different types of customers like DOT official, LEAs, TSPs, Mobile Subscribers, Manufactures, Importers etc.

5. Troubleshooting and escalation of customer issue.

6. Logging of customer issue and feedback.

7. Processing of billing and invoices.

8. Logging and monitoring of Cloud Infrastructure.

Skills

1. Good understanding of Linux and Shell Scripting: This involves familiarity with Linux operating systems and proficiency in scripting languages like Bash.

2. TCP/IP Networking: Understanding of networking protocols and configurations is essential for setting up and managing network infrastructure.

3. DBMS like MySQL: Knowledge of database management systems, particularly MySQL, including database design, querying, and administration.

4. Web Technologies: Familiarity with web development technologies such as HTML, CSS, JavaScript, and web servers like Apache or Nginx.

5. Telecom Technologies: Understanding of mobile telecommunications standards and technologies, including GSM, UMTS, and LTE.

6. Understanding of cloud computing principles and experience with cloud platforms like AWS, Azure, or Google Cloud Platform.

7. Strong written and verbal communication skills are necessary for effectively conveying technical information and collaborating with team members.

8. Ability to analyse complex technical issues and develop effective solutions, often under time constraints.