Bilingual CSR

DATAMARK, Inc. is currently hiring for the position of Bilingual Customer Service Representative (CSR).

In this role, the Bilingual CSR will be responsible for handling customer inquiries, providing product or service information, and resolving customer issues or complaints. The Bilingual CSR will communicate effectively in both English and Spanish to assist bilingual customers. The Bilingual CSR will maintain accurate customer records, update account information, and escalate complex cases to the appropriate team members as needed. The Bilingual CSR will ensure a positive customer experience and strive to achieve customer satisfaction. The Bilingual CSR will handle incoming customer inquiries via phone, email, or chat

Responsibilities

• Provide accurate information on products or services
• Resolve customer issues or complaints in a timely and efficient manner
• Maintain accurate and up-to-date customer records
• Update account information as necessary
• Escalate complex cases to the appropriate team members or departments
• Ensure a positive customer experience by providing exceptional service

Requirements

• High school diploma or equivalent
• Fluency in both English and Spanish
• At least 6 months of call center support experience handling phone or email inquiries, complaint resolution, or account updates
• General computer literacy

Benefits

• Monthly salary of 9,606.4-12,800 MXN
• Health Insurance
• Performance Bonus
• Paid training
• Flexible schedules