Branch Operations Officer

Job Summary:

The Branch Operations Officer is responsible for the supervision of branch operations and implementation/observance of the policies and procedures of the Bank as well as of the regulatory bodies.

DUTIES AND RESPONSIBILITIES

1.   Ensure effective, efficient, prompt and accurate servicing of branch clients especially during account opening, processing of forward maturities, and handling clients requests, queries and concerns.

2.   Assist the Branch Manager in achieving the business targets through in-branch marketing and cross selling.

3.   Perform activities related to Cash, Vault and ATM management as specified in the policy Manual.

4.   Supervise the processing of new accounts opening and ensure compliance on AMLA/KYC requirements. May also handle and perform opening of new accounts during unavailability of CSA subject to the approval of the Branch Manager and applicable policy/procedures in handling new accounts.

5.   Monitor the scanning and uploading of all account opening & KYC documents to Webloan and NASSVR.

6.   Act as a joint/dual custodian as stated in the policy manual.

7.   Sign/approve bank instruments (i.e., withdrawals, encashments, certificate of time deposits, manager’s check, debit/credit memo, etc.) and transactions based on the defined approving limits.

8.   Grant override on transactions requiring officer’s approval based on the defined override limits / authority.

9.   Supervise inward and outward checks clearing process and ensures proper disposition.

10. Review manually computed interest, charges and fees.

11. Facilitate requisition of Stationeries and office supplies, FFE and service requisitions for repairs.

12. Take part in the branch’s profitability through minimizing expenses of the branch.

13. Conduct performance evaluation of Customer Service Associates, discuss ratings with them and submit recommendations to the Branch Manager.

14. Conduct investigations on shortages/overages, suspicious transactions, and renders report to Head Office.

15. Ensure preparation and submission of required regulatory / internal reports.

16. Regularly checks on the operability of the CCTV.

17. Maintain cleanliness / orderliness of the branch premises.

18. Responsible in ensuring the security and protection of the Bank.

19. Report to the BOSCD Head violations of regulatory rules and regulations, existing policies and procedures and other operational concerns.

20. Report and request the approval of the BOSCD Head for matters that requires immediate action concerning branch operations.

21. Conduct daily call back and post audit of all branch transactions.

22. Prepare and send notice/s for mishandled accounts and dormant accounts to the BOSCD Head.

23. Perform duties and responsibilities required under the latest manual of operations pertaining to the position.

24. Perform other tasks/duties that may be assigned by superiors from time to time.