Chat Support Associate - Virtual Process | IloIlo

Chat Support Representative | IloIlo City

Metacom Careers is hiring a Chat Support Representative for a non-voice account. No BPO or chat support experience required — related experience is a plus.

Job Details

• Position: Chat Support Representative
• Account Type: Non-Voice
• Work Setup: Onsite
• Schedule: Shifting Schedule
• Employment Type: Full-Time
• Salary: Competitive Package (discussed upon application)
• Education: High School Graduate / Senior High School Graduate

Responsibilities

• Respond to customer inquiries via live chat
• Handle multiple chat conversations at once
• Provide product, service, and account information
• Troubleshoot basic concerns and escalate complex tickets
• Maintain accurate records in the ticketing system
• Follow brand tone and communication guidelines
• Meet response time and CSAT targets

Qualifications

• High School Graduate (old curriculum) or Senior High School Graduate
• No chat support or BPO experience needed — a plus if you have it
• Strong written English and grammar
• Good typing speed and accuracy
• Able to multitask across chats
• Willing to work onsite on a shifting schedule

Benefits

• HMO from Day 1
• Paid training
• Paid leave credits
• 13th Month Pay
• Government-mandated benefits
• Employee recognition programs

Why Join Metacom Careers

• No experience needed to start — full tool and process training provided
• Great fit for strong writers who prefer not to take calls
• Builds written communication and multitasking skills
• Growth path to Senior Support, QA, or Team Lead

Apply Now — Start your Chat Support Representative career with Metacom Careers today.

Pay: Php20,000.00 - Php30,000.00 per month

Benefits:

• Company Christmas gift
• Company events
• Free parking
• Health insurance
• Opportunities for promotion
• Paid training
• Pay raise
• Promotion to permanent employee

Work Location: In person