Computer Repair & IT Support Technician

Senior Computer Repair & IT Support Technician

Location: Tunbridge Wells / Tonbridge, Kent
Position: Full-Time
Company: Swiftech

Swiftech Computers is looking for an experienced, professional and customer-focused Computer Repair & IT Support Technician to join our team.

This is primarily a hands-on computer repair and troubleshooting role, combined with on-site call-outs to residential and business customers.

We are looking for someone with substantial practical experience who is comfortable diagnosing and repairing both Windows PCs and Apple Macs and can work independently when visiting customers.

Key Responsibilities

• Diagnose and repair desktop PCs and laptops
• Advanced Windows 10/11 troubleshooting, including boot failures, crashes, driver problems, performance issues and software faults
• Diagnose hardware faults and identify failed components
• SSD, RAM, battery and other hardware upgrades
• Laptop hinge repairs and replacements, including associated casing/chassis repairs
• Laptop and Mac screen/display replacement
• Apple Mac and MacBook diagnosis and repair
• macOS troubleshooting, installation and configuration
• Build custom desktop PCs from individual components
• Diagnose and troubleshoot custom-built PCs
• Install and configure motherboards, CPUs, cooling systems, RAM, graphics cards, power supplies and storage
• BIOS/UEFI configuration and troubleshooting
• Windows installation and activation
• Data transfer, backup, cloning and recovery
• Diagnose and repair slow, non-booting and unstable computers
• Virus and malware removal
• Set up new PCs, laptops and Macs
• Transfer customer data and user profiles
• Diagnose printer, scanner and peripheral problems
• Troubleshoot broadband, Wi-Fi and network connectivity
• Configure routers, wireless access points and basic network equipment
• Carry out on-site call-outs to customers' homes and businesses
• Diagnose and resolve problems independently while at customer premises
• Provide remote IT support when required
• Accurately document repairs, work carried out and parts used
• Explain technical problems and solutions clearly to customers

Essential Requirements

• Minimum 5 years' professional experience in computer repair and IT support
• Strong hands-on desktop PC and laptop repair experience
• Strong Windows 10/11 troubleshooting skills
• Good practical knowledge of Apple Macs and macOS is essential
• Experience diagnosing Mac hardware and software problems
• Experience replacing laptop and Mac screens
• Experience with laptop hinge and chassis repairs
• Experience building and troubleshooting custom PCs
• Strong knowledge of PC components and hardware compatibility
• Good understanding of BIOS/UEFI and operating system installation
• Experience with SSD upgrades, cloning and data migration
• Good understanding of networking, Wi-Fi, routers, DHCP, DNS and IP addressing
• Experience providing face-to-face customer support
• Full UK driving licence is essential
• Must be willing and able to attend customer call-outs
• Able to diagnose and resolve technical problems independently
• Professional appearance and manner
• Pleasant, friendly and approachable attitude
• Excellent customer service and communication skills
• Reliable, punctual and organised
• Comfortable working independently and as part of a small team
• Professional references are required, including a reference from a recent employer

Additional Experience That Would Be Beneficial

• NAS installation and troubleshooting
• Business networking and Wi-Fi
• Data recovery experience

The Person We're Looking For

We are looking for a genuinely experienced hands-on technician, rather than someone whose experience is primarily helpdesk or telephone support.

You should be comfortable receiving a PC, laptop or Mac with an unknown fault and systematically diagnosing the problem through to a solution.

You must also be confident attending customer premises independently. You will be representing Swiftech when visiting homes and businesses, so professionalism, reliability, good communication and a pleasant attitude are just as important as technical ability.

Because the position involves access to customer computers, data and premises, trustworthiness and discretion are essential. References will be checked as part of the recruitment process.

The ideal candidate will enjoy variety — from replacing a damaged laptop hinge or MacBook screen in the workshop, to building a custom PC, troubleshooting Windows problems, or attending a customer's premises to resolve an IT issue.

Pay: £27,000.00-£32,000.00 per year

Work Location: In person