SPX PHILIPPINES INC.
CS Operations Analyst, SPX Express
Skills
2 months ago
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Important information
Contract type:
Permanent
Location:
Metro Manila, Philippines
Work mode:
Onsite
Published on:
18 August 2026
What they need
About the role
The CS Operations Analyst will support the day-to-day performance and continuous improvement of ShopeeFood Customer Service across Buyer, Merchant, and Rider operations. The role will monitor key CS metrics, analyze operational trends and customer pain points, manage escalations, and develop reports and process improvements to drive better service performance and customer experience. The role will also work closely with internal stakeholders and BPO partners to support CS readiness for new initiatives, campaigns, product features, and operational changes.
Key responsibilities
- Monitor key CS metrics and analyze operational trends
- Identify and analyze customer pain points
- Manage escalations
- Develop reports and process improvements
- Drive better service performance and customer experience
- Work closely with internal stakeholders and BPO partners
- Support CS readiness for new initiatives, campaigns, product features, and operational changes
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