CSFP Mobile Food Distribution Coordinator

Job Overview
The Commodity Supplemental Food Program (CSFP) Distribution Coordinator assists with support, delivery, distribution, and oversight of CSFP distribution sites throughout 12 parishes in Northeast Louisiana. The position provides excellent customer service to program participants, documents participant visits, and maintains accurate participant records. The CSFP Coordinator assists/ manages/ directs approximately 12–15 monthly outdoor drive-through distributions, where eligible seniors receive a 40-pound box of USDA commodities and cheese. Duties require working outdoors in varying weather conditions for approximately 2–5 hours per distribution. This position is a combination of field position/ and administrative office tasks.

Responsibilities

• Work to ensure equitable distribution of CSFP food to seniors throughout Northeast Louisiana, keep caseloads full, facilitate growth of distribution in underserved areas.
• Oversee/ facilitate program distributions, including set up, client intake, and distributing product. This is outdoor fieldwork in varying weather conditions, for approximately 2–5 hours per distribution across 12–15 distributions per month.
• Maintain program standards and compliance with CSFP program guidelines in accordance with Louisiana Dept. Health Bureau of Nutrition Heath, USDA, and Feeding Louisiana.
• Be the primary point of contact for CSFP distributions throughout Northeast Louisiana, facilitating communication between the Food Bank, distribution sites, volunteers, and enrolled seniors while addressing distribution-related questions and concerns in a timely manner.
• Work with the Agency Services Manager to recruit and coordinate volunteers to support efficient CSFP distributions.
• Responsible for maintaining accurate database records of program participants across all sites, reconcile the seniors served and the boxes distributed monthly.
• Oversee the monthly reporting process from sub-sites / those operated by volunteers and ensure that their service statistics are timely and accurate.
• Administrative tasks include creating distribution calendars, maintaining spreadsheets of site information and contact information for each site/sub-site, scheduling robo calls to participants to communicate changes.
• Responsible for certifying/recertifying seniors in a timely manner whether in person or through volunteers.
• Work closely with the Agency Services Manager to ensure accurate tracking of box inventory. Maintain thorough distribution records, document discrepancies, and ensure records are accurate and up to date.
• Conduct site visits to program distribution sites, periodically visiting sites that are operated by volunteers. Approach as a positive opportunity to ensure compliance and talk openly about issues and concerns, offer feedback and support, and make our partnerships stronger.
• Identify staff and partner concerns, communicates them to the Agency Services Manager for resolution planning, and follows up to ensure appropriate actions and communication are completed.
• Gather information/data as needed for CSFP reporting, interdepartmental use, grants and other reporting requests.
• Assist with other Food Bank Mobile Pantries and help support all Food Bank programs and services as needed, ensuring program guidelines are followed and programs are operating at the highest level possible.
• Assist as needed with supporting Food Bank functions/needs as a member of the team.
• May conduct surveys and gather feedback, make appropriate suggestions for internal and external program improvements.
• Manage confidential information.
• Perform other duties as assigned

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

High School Diploma/ GED required, Bachelor's degree (B. A.) from four-year College or University preferred. Preferred qualifications include volunteer experience or community involvement working with older adults or senior populations. Experience through internships, educational programs, nonprofit organizations, social services, community programs, or food assistance programs is also welcomed.

LANGUAGE SKILLS

Must possess outstanding communication skills, both written and verbal

Ability to read and comprehend instructions, correspondences and emails.

Ability to speak and write the English language in an understandable and effective manner.

Able to take direction well, good listening skills

Effective public speaking and presentation skills

Excellent public relations and customer service skills

MATHEMATICAL SKILLS & REASONING ABILITY

Ability to solve practical problems and deal with a variety of variables in situations where only limited standardization exists.

Ability to calculate figures using addition, subtraction, division, multiplication and other basic math skills.

Ability to apply commonsense understanding and interpret instructions in written or oral form.

CERTIFICATES, LICENSES, REGISTRATIONS

Basic ServSafe Certified required (can acquire after hire). Unencumbered State Driver’s License required.

OTHER SKILLS AND ABILITIES

Maintain positive and constructive relationships and demonstrate respect for everyone.

Deal constructively with conflict and resolve conflicts directly by actively promoting and gaining cooperation from others.

Ability to diffuse situations before conflicts arise. Take the initiative to identify and act on potential problems and lead by example.

Actively listen to others and demonstrate understanding of other points of view.

Consistently provide ideas, opinions, or information in an articulate, professional way.

Make consistent decisions that resolve problems appropriately.

Must be able to effectively work in a team atmosphere with highly diverse people.

Must understand the impact of your work on others.

Must be oriented towards efficient problem solving, multi-tasking and teamwork.

Must be able to exercise leadership in various external relationships.

Must have the ability to work independently in the field, with willingness to work beyond normal working hours, when necessary.

Must possess strong attention to detail. Proficiency in Windows based computer software, with an emphasis on spreadsheets, word processing and database management mandatory.

Strong organizational skills and ability to multi-task

Excellent basic computer skills (Microsoft word processing, Excel spread sheet, Access, Outlook and general internet experience)

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to use hands to handle, or feel and to talk and hear. The employee frequently is required to stand, walk, sit, and reach with hands and arms. The employee is occasionally required to climb or balance and stoop, kneel or crouch. The employee must regularly lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception, and ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work is performed in an office or at distribution sites outside of the Food Bank that are typically outside.

While performing the duties of this job, the employee will be exposed to year-round outside weather conditions. The noise level in the work environment is usually moderate.

Job Type: Full-time

Pay: $35,000.00 - $38,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person