Csutomer Service Manager

Customer Service Manager

• High-impact ANZ leadership role in an established national business
• Lead and develop a multi-location customer service team
• Improve order management and service performance across ANZ
• Shape consistent processes across Australia and New Zealand

About the company

This established business supplies essential products and services to a broad B2B customer base across Australia and New Zealand. With a sizeable operational network, the organisation is focused on strengthening capability, consistency and customer experience.

About the role

Reporting to the Head of Operations and Customer Service, you will lead a distributed customer service team across Australia, New Zealand and offshore. The role combines daily operational leadership with a clear mandate to develop the team and improve how the function operates.

Duties

• Lead, coach and develop a geographically distributed team
• Oversee order management, enquiries, complaints and escalations
• Use KPIs and coaching to lift accountability and performance
• Standardise processes, SOPs and service levels across ANZ
• Partner with sales, warehousing, finance and other key functions

Skills and experience

• Proven leadership of a B2B customer service or operations team
• Strong ERP-based order management experience
• Experience in distribution, wholesale or a similar environment
• Success improving performance and developing team members
• Experience leading multi-site, remote or offshore employees

Culture

This is a practical and fast-moving environment where leaders are trusted to take ownership and improve how the business operates. The successful person will be approachable, direct and hands-on, with a genuine interest in developing people.

Benefits

• Visible ANZ leadership role with genuine scope to make an impact
• Thorough handover and strong knowledge transfer
• Opportunity to shape team capability and operating standards
• Established business with ongoing growth and improvement plans

How to apply

If you're eager to make an impact in a company and contribute during a critical period, click the apply button and for more information, feel free to contact:

Jon – [email protected]

Camila – [email protected]

Please note that this position is only open to applicants who are currently living in Australia and hold full, ongoing work rights. For this role, we are unable to consider candidates who require visa sponsorship or are not presently based in Australia.

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