Customer Experience Enablement Senior Manager

For our client, we are seeking a Customer Experience Enablement Senior Manager to join the team of a leader in the Healthcare space. This role will support revenue growth through customer focus, relationship development, and disciplined commercial execution. You will collaborate with sales, customer, product, and operational partners to identify opportunities, solve problems, and improve outcomes. The position offers the opportunity to strengthen market execution, customer relationships, and measurable business results within a healthcare environment.

Location: Remote - US based candidates only, no visa sponsorship available

Compensation: $161,920 – $202,400 annually

Responsibilities

• Own and execute an enablement roadmap aligned with CX goals and customer outcomes
• Translate CSM pain points into effective enablement strategies and tools
• Collaborate with cross-functional teams to enhance customer interactions and retention
• Develop content frameworks to consistently convey value to customers
• Prioritize high-impact projects while identifying opportunities for automation
• Define metrics for success and iterate improvement strategies based on data
• Establish self-service tools and workflows for CSMs to access resources easily

Qualifications

• 6-8+ years in customer success enablement or similar roles with a focus on enablement over project management
• Proven ability to distill complex business challenges into actionable strategies
• Experience creating impactful resources and guidance from customer and CSM feedback
• Autonomous worker with a strategic mindset in fast-paced environments
• Exceptional communicator with the ability to influence senior leaders across functions
• Familiarity with AI and systems thinking for operational efficiency

Benefits

• Generous annual cash bonus and competitive salary
• Equity grants and employee stock purchase plan
• Remote-first work culture promoting work-life balance
• Flexible Time Off for personal wellbeing
• Comprehensive health, dental, and vision insurance with superior employer contributions
• 401k retirement savings plan and additional financial wellness options
• Mental health support solutions and lifestyle spending accounts

Our client is an equal opportunity employer. We encourage you to apply even if you don’t meet every qualification—your background could be exactly what this team needs.