Customs - Business Analyst

Key Responsibilities

Application Management

• Manage and oversee the day-to-day functioning of the CS2 application.
• Ensure application availability, stability, and alignment with business requirements.
• Monitor system performance and identify improvement opportunities.
• Maintain application documentation, process flows, and user guides.

Business Analysis & Requirement Management

• Gather, analyze, and document business requirements from Customs stakeholders.
• Translate business needs into functional specifications and development requirements.
• Conduct impact analysis for new enhancements and process changes.
• Support solution design discussions with business and technical teams.

Development Coordination

• Act as the primary liaison between Customs teams and ISIT teams.
• Prioritize and manage enhancement requests based on business needs.
• Coordinate development activities, testing schedules, and deployment planning.
• Track project milestones and ensure timely delivery of enhancements.

Bug & Incident Management

• Manage and monitor application defects and incidents.
• Perform root cause analysis for recurring issues.
• Coordinate with ISIT teams to resolve defects within agreed timelines.
• Validate bug fixes before production deployment.

Data Reconciliation & Compliance

• Perform regular reconciliation between CS2 data and source systems.
• Investigate data discrepancies and drive corrective actions.
• Ensure data integrity and compliance with customs regulatory requirements.
• Support audits and provide system-related evidence when required.

Testing & Release Management

• Define test scenarios and business acceptance criteria.
• Execute User Acceptance Testing (UAT) and validate system changes.
• Support production releases and post-deployment verification.
• Ensure smooth transition of new functionalities into operations.

Stakeholder Management

• Serve as the main point of contact for CS2-related topics.
• Facilitate communication between Customs Operations, ISIT, vendors, and other stakeholders.
• Conduct regular governance meetings and provide status updates.
• Support user training and change management activities.