Executive -Digi pay

Position: Executive DigiPay

Location: Chhattisgarh
Experience: 2+ Years
Qualification: Graduation – BCA / BE / BBA or equivalent

Job Summary

We are looking for an Executive – DigiPay to support CSC VLEs in the effective operation and adoption of DigiPay services. The role will involve providing technical support, conducting VLE training, facilitating DigiPay Lite onboarding, and coordinating with the CSC Head Office for transaction and reconciliation-related matters.

Key Responsibilities

1. Technical Support to VLEs

• Provide technical and operational support to CSC VLEs for DigiPay operations.
• Assist VLEs in resolving issues related to DigiPay transactions, login, authentication, and service usage.
• Ensure timely follow-up and resolution of VLE queries.

2. VLE Training

• Conduct training and awareness sessions for CSC VLEs on DigiPay.
• Guide VLEs on DigiPay processes, features, transaction procedures, and best practices.
• Support VLEs in improving their understanding and effective usage of DigiPay services.

3. DigiPay Lite Onboarding

• Support the onboarding of CSC VLEs on DigiPay Lite.
• Collect, verify, and maintain the required VLE documentation.
• Coordinate with the concerned teams to ensure timely completion of onboarding formalities.

4. Transaction & Reconciliation Support

• Coordinate with the CSC Head Office for transaction-related queries and reconciliation.
• Support identification and resolution of transaction discrepancies.
• Follow up with relevant teams for timely closure of reconciliation issues.
• Maintain records and reports related to transactions and reconciliation.

Key Skills

• Good technical troubleshooting and problem-solving skills.
• Strong communication and interpersonal skills.
• Ability to train and support VLEs effectively.
• Good coordination and follow-up skills.
• Basic understanding of digital payment and Financial Inclusion services.
• Proficiency in MS Office and basic computer applications.
• Ability to work in a field-oriented environment and travel as required.

Preferred Candidate Profile

• Graduate in BCA / BE / BBA or a related discipline.
• Minimum 2 years of experience in technical support, preferably in Financial Inclusion, digital payments, banking/fintech services, or a similar domain.
• Experience in supporting VLEs, merchants, agents, or field-level digital service operations will be an added advantage.
• Candidates with experience in DigiPay, AEPS, Micro ATM, or similar digital financial services will be preferred.

2 Years of Experience in ASK/ UIDAI Service Technical Support, Technical Support for other Digital / FI services