Finance Operations - Contract (Shopee)

• Perform routine order processing, such as KPI and performance report,and implement improvement plans in real-time to achieve operational targets
• Prepare chargeback evidence files and write chargeback letters to dispute with credit card banks. Contact the bank's PIC to clarify that liability must not be assigned to Shopee
• Understanding workflows for each payment channel and handling all incoming tickets and the policy of the department
• Able to escalate issues and urgent matters to involve teams
• Complete ad-hoc tasks as requested by the department's management
• Solving buyer and seller cs tickets related to credit card chargeback
• Works collaboratively with team members and independently manages assigned tasks

Requirements:

• Bachelor's Degree in Accounting, Finance, Economics, or Business Administration.
• Fresh Grad - 2 years of experience.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to manage multiple tasks and meet deadlines in a fast-paced environment.
• Good at MS Office program
• Ability to work collaboratively with cross-functional teams to improve payment processes and systems
• Energetic personality with a Can-Do attitude
• Good command of written and spoken English