Tata Consultancy Services
Functional Consultant (CSM)
Skills
1 month ago
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Important information
Contract type:
Permanent
Location:
India
Work mode:
Onsite
Published on:
11 September 2026
What they need
Job Title: ServiceNow Functional Consultant - CSM | PAN India
Location: PAN India
Experience: 6+ Years
Job Description
We are looking for experienced ServiceNow Functional Consultants with expertise in Customer Service Management (CSM).
Responsibilities
- Gather and analyze business requirements.
- Design and document ServiceNow CSM solutions.
- Drive workshops and stakeholder discussions.
- Configure and support Case Management processes.
- Support UAT and deployment activities.
- Work closely with technical teams and business users.
Required Skills
- ServiceNow CSM
- Case Management
- Business Analysis
- Requirement Gathering
- Process Consulting
- Stakeholder Management
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