HCS Program Coordinator

The Program Coordinator (PC) is responsible for coordinating, delivering, and monitoring services in alignment with everyone’s Individual Plan of Care (IPC) and Implementation Plans (IPs). This role ensures services are person-centered, compliant with Texas Administrative Code (TAC), and aligned with the individual’s goals and outcomes. This role is a dual waiver position holding both HCS and TxHML waiver HIPsters.

The PC serves as a key liaison between the individual served, their Legally Authorized Representative (LAR), Service Coordinators, and service providers to ensure continuity, quality, and accountability of care.

Key Responsibilities

• Coordinate and monitor service delivery in accordance with IPCs and IPs
• Conduct monthly contact with individuals and/or LARs to verify service implementation and satisfaction
• Maintain accurate and timely documentation, including progress notes for all required contacts
• Communicate program updates and any significant changes to individuals and/or LARs
• Facilitate person-centered planning and support achievement of individual outcomes
• Respond to crisis situations as needed, including in-person support when required
• Ensure compliance with all regulatory and organizational standards
• Maintain program coordination and case management for Residential Support Services HIPsters (Group Home) and TxHML Community HIPsters

Qualifications

• Bachelor’s degree required; preferred in a health or human services field
• Minimum of two (2) years full-time experience in human services
• Licensed Social Worker preferred
• Must pass background screening (no disqualifying criminal record)

Skills & Competencies

• Strong knowledge of social services practices, documentation, and regulatory requirements
• Ability to interpret policies, procedures, and governmental regulations
• Effective written and verbal communication skills, including report writing and presentations
• Strong problem-solving skills with the ability to manage complex situations
• Bilingual skills are a plus

Work Environment & Physical Requirements

• Primarily office-based role (non-remote) in Irving, TX
• Ability to sit, stand, walk, and perform light physical activity as needed
• Must be able to lift to 25 pounds occasionally
• Flexibility to respond during crisis situations

Job Type: Full-time

Pay: From $44,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience:

• Case management: 1 year (Preferred)

Ability to Commute:

• Irving, TX 75063 (Required)

Work Location: In person