Manager, Customer Success

For our client, we are seeking a Manager Customer Success to join the team of a leader in the Healthcare space. This role will support revenue growth through customer focus, relationship development, and disciplined commercial execution. You will collaborate with sales, customer, product, and operational partners to identify opportunities, solve problems, and improve outcomes. The position offers the opportunity to strengthen market execution, customer relationships, and measurable business results within a healthcare environment.

Location: Remote - US based candidates only, no visa sponsorship available

Compensation: $100,000 – $150,000 annually

Responsibilities

• Mentor newer CSMs on account strategy and difficult conversations
• Manage and develop a team of up to 5 direct reports
• Conduct structured coaching sessions with developing CSMs
• Review feedback on customer communications and account plans
• Support onboarding of new CS team members
• Identify skill gaps and design development plans
• Model best practices in discovery conversations and renewal calls
• Act as a strategic thought partner to the VP of Customer Success
• Maintain visibility into team account health and metrics
• Step in for CSMs during high-stakes customer interactions
• Lead team meetings and deal reviews as needed

Qualifications

• 5+ years in Customer Success managing complex/enterprise-level accounts
• 3+ years of management experience
• Experience mentoring or coaching other CSMs
• Deep knowledge of the HME, DME, or home health industry
• Strong commercial instincts for driving retention and expansion
• Excellent judgment in high-stakes situations
• Proficiency in HubSpot or similar CRM and CS tools
• Bachelor's degree in Business, Healthcare Administration, or related field

Benefits

• Comprehensive Medical, Dental, and Vision coverage
• Employer HSA contributions
• 401(k) Retirement Plan
• Equity Incentive Plan
• Annual company-wide bonus up to 15%
• Remote-first culture with co-working reimbursement
• Flexible vacation policy
• 5 additional Fridays off during summer
• Home office and wellness stipend
• Monthly internet stipend
• Annual learning and development stipend

Our client is an equal opportunity employer. We encourage you to apply even if you don’t meet every qualification—your background could be exactly what this team needs.