Operations CSR & Shipping Document Coordinator

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Operations CSR & Shipping Document Coordinator

Location: Remote – Ecuador

Work Arrangement: Fully Remote

Employment Type: Full-Time Contractor

Industry: Manufacturing & Supply Chain / International Trade & Logistics

Compensation: $1,500–$2,500 USD/month Experience: 3+ Years Preferred English Proficiency: Strong Professional English Required About The Company Our client is a U.S.-based global distributor and trader of plastic compounds and polymer materials , serving customers across multiple international markets.

The company works with materials including polyolefins, thermoplastic elastomers, rubbers, and engineering plastics, supporting industries such as consumer goods, construction, packaging, electronics, and mobility . BR Job Description Operations C…

Its operations require close coordination among customers, warehouses, carriers, freight forwarders, and commercial teams to ensure international shipments are executed accurately and on time.

About The Role We are looking for an experienced Operations CSR & Shipping Document Coordinator to manage customer orders and international shipments from order entry through final delivery.

This is a hands-on operations role combining customer service, order management, international logistics, shipping documentation, and freight coordination .

You will create sales orders and contracts, coordinate pickups and deliveries, manage carrier bookings and vessel schedules, prepare export documentation, track shipments, and proactively resolve delays or documentation issues.

The ideal candidate has practical experience in international trade or logistics , understands ocean export processes and documentation, and communicates confidently in English with customers, carriers, warehouses, and internal commercial teams.

Why This Opportunity?

• Work directly with international shipping and supply chain operations
• Manage shipments throughout the full order-to-delivery process
• Gain exposure to ocean freight, rail transportation, export documentation, and international trade
• Collaborate with customers, carriers, warehouses, freight forwarders, and commercial teams
• Work fully remotely from selected Latin American countries

What You'll Do

Order & Customer Operations

• Manage customer orders from receipt through delivery, ensuring accurate and timely processing
• Create and maintain Sales Orders and Sales Contracts
• Coordinate pickup and delivery schedules with customers, carriers, warehouses, and internal teams
• Maintain order summaries and provide visibility to the commercial team
• Onboard new customers and ensure required information is accurately maintained
• Advise customers on shipping details and documentation requirements

International Shipping & Logistics

• Coordinate outbound international freight shipments
• Manage carrier bookings, cut-offs, and vessel schedules with freight forwarders and ocean carriers/NVOCCs
• Track vessel shipments and railcar movements, including timely return of empty railcars
• Monitor warehouse activity to help prevent late ingates and container rolls
• Coordinate rates and services with third-party carriers
• Track shipments proactively and address delays or operational issues before they escalate. BR Job Description Operations C…

Export Documentation

• Prepare complete documentation for international shipments, including:

• Bills of Lading (BOL)

• Certificates of Analysis (COA)

• Commercial Invoices (CI)

• Packing Lists (PL)

• Prepare export declarations and Bills of Lading for ocean exports

• Review and interpret Letters of Credit when required

• Coordinate shipment documentation and courier packages with customers and logistics partners

• Ensure shipping documents are complete, accurate, and delivered on time

Issue Resolution & Claims

• Work with management to resolve shipping and documentation issues
• Proactively identify risks affecting product movement
• Manage and follow up on product delivery claims
• Coordinate with internal and external stakeholders through resolution
• Identify opportunities to improve shipping and operational processes. BR Job Description Operations C…

Qualifications Required Qualifications

• 3+ years of relevant professional experience preferred, with candidates generally expected to bring approximately 2–5 years in international trade, logistics, shipping operations, or a related field
• Strong knowledge of international shipping and export documentation processes
• Experience working with ocean carriers, freight forwarders, and/or NVOCCs
• Experience preparing or managing international shipping documentation
• Understanding of Bills of Lading, Commercial Invoices, Packing Lists, and related export documents
• Microsoft Excel proficiency required
• Strong professional English communication skills for working with customers, truckers, warehouses, carriers, and internal commercial teams
• Strong attention to detail and ability to manage multiple orders, priorities, and deadlines
• Strong problem-solving, organization, and time-management skills
• Ability to work independently in a fast-paced remote environment

Preferred Qualifications

• Experience in the plastic resin, polymer, chemicals, or related manufacturing industry
• Experience interpreting Letters of Credit
• Experience coordinating railcar and ocean shipments
• Experience negotiating or establishing rates and services with third-party carriers
• Bachelor's degree in Supply Chain, Logistics, Business, International Trade, or a related field. BR Job Description Operations C…

How Success Is Measured

• Customer orders are entered accurately and managed through delivery
• International shipments move according to established schedules and requirements
• Export documentation is complete, accurate, and delivered on time
• Carrier bookings, vessel schedules, cut-offs, and warehouse activities are proactively managed
• Shipment delays and documentation issues are identified and resolved quickly
• Customers and commercial teams receive accurate and timely shipment updates
• Delivery claims are followed through to resolution
• Multiple orders and shipments are managed without sacrificing accuracy or customer service

Why Join Us?

• $1,500–$2,500 USD/month compensation
• Fully remote opportunity across selected Latin American countries
• Work directly with international customers and logistics partners
• Gain hands-on exposure to global trade, ocean freight, rail transportation, and export operations
• Own meaningful responsibilities throughout the complete order-to-delivery process
• Join an international supply chain environment where accuracy, communication, and proactive problem-solving directly impact business results

Important Notes

This is an operations and international logistics position , not a traditional customer-service-only role.

Candidates should have practical experience with international shipping, export documentation, and logistics coordination . Experience working with ocean carriers, freight forwarders, or NVOCCs is particularly important.

Strong professional English and Microsoft Excel proficiency are required.

Experience within the plastic resin or polymer industry is highly valuable but not mandatory based on the client's original wording.

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