PC Technician

Company Overview / Employee Value Proposition

Leapfroglobal is a local SME established in 2000. We own major IT hardware brands Armaggeddon, SonicGear, Alcatroz, Elysium and AudioBox. Our products are sold worldwide in over 20 countries. Join us on our journey of bringing homegrown brands to the international arena. To find out more, visit http://www.leapfroglobal.com for more information on our core business.

Job Summary

You will assemble and modify PCs, provide technical support to customers via phone and WhatsApp, manage PC components inventory, and perform quality control to ensure product reliability and customer satisfaction.

Responsibilities

Assemble and modify PCs to meet customer specifications and quality standards

Respond to technical questions from customers through phone and WhatsApp hotline to resolve issues effectively

Manage PC component inventory by performing storekeeping and stocktaking to maintain accurate records

Test and troubleshoot PCs to identify and fix hardware or software problems before delivery

Handle incoming calls and assist walk-in customers at the customer service centre with technical inquiries and support

Conduct follow-up calls to customers to resolve outstanding technical or service issues promptly

Perform Return Merchandise Authorization (RMA) and warranty servicing to process repairs and replacements efficiently

Carry out incoming and outgoing quality control (QC) checks to ensure product standards are met

Prepare daily and monthly technical and quality control reports to document performance and issues

Complete ad hoc tasks assigned by the technical department and General Manager to support team objectives

Required competencies and certifications

Practical electronic skills to assemble, test, and troubleshoot PC hardware components

PC assembly experience to build and modify computers accurately

Proficiency in MS Word and Excel to prepare reports and manage documentation

Good written and spoken English to communicate clearly with customers and team members

Minimum ITE/“N” Level or equivalent qualification

Preferred competencies and qualifications

Self-motivated attitude with willingness to learn and improve technical skills continuously

Leapfroglobal

is a local SME established in 2000. We own major IT hardware brands SonicGear, PowerLogic, Alcatroz, Armaggeddon, Elysium and AudioBox. Our products are sold worldwide in over 20 countries.

Join us on our journey of bringing homegrown brands to the international arena.

To find out more, visit

http://www.leapfroglobal.com

for more information on our core business.