Pharmacy Customer Service Representative I

One full-time position (1.0 FTE | 40 hrs/week) | Located on the Main Livestock Exchange Campus (30th & L) | Monday - Friday, rotating Saturday shift | Job Duties The Pharmacy Customer Service Representative I (PCSR I) contributes to the organization’s overall goal to develop and sustain pharmacy services for patients. The PCSR I works as part of a team that provides support for OneWorld’s pharmaceutical programs. The PCSR I collects patient fees, directs patients to the proper financial and medication assistance programs, and answers general questions regarding pharmacy programs. The PCSR I contributes to maintaining a cooperative work environment and provides assistance in administrative support.

• Welcomes patients to the pharmacy as they arrive, inquires how to assist them, and provides them with excellent customer service.
• Registers, updates, and maintains patient records and insurance information in the pharmacy software system.
• Performs daily cash register operations and follows cash handling procedures, as directed by the Associate Director of Pharmacy Operations and the Pharmacy Customer Service Supervisor.
• Receives, refills, and mails prescriptions as requested by patients.
• Advises patients on medication financial assistance options and directs them to the appropriate resources and staff members.
• Provides written translation services and verbal interpretation between patients and pharmacy staff as needed.

The tasks outlined above are intended to provide a general overview of the role and are not an exhaustive list of all duties, responsibilities, or job functions. Additional tasks may be assigned as needed to support the business, and responsibilities may evolve to meet the changing needs of the organization.