Retail Assistant

Specsavers has been ranked 1st in the list of Australia’s Best Workplaces™ for 2026 by Great Place to Work®, the global authority on workplace culture. We’ve made the Top 10 for the forth year in a row, continuing to climb as a standout organisation where people love to work.

As the fastest growing optical retail group in the world, Specsavers strive to be the best professional healthcare provider in Australia and New Zealand. We pride ourselves on culture and people aby providing a fun and supportive working environment.

Benefits and Perks

Specsavers employees are entitled to a number of amazing benefits:

• Two free pairs - stay on trend with 2 free pairs of glasses per year
• Specsavers Perks - Who doesn't love a discount? Specsavers Perks offers just that at over 300 well known retailers
• Friends and Family Discount - Share the love with two 30% discount vouchers per year for your family and friends
• Employee Assistant Program - Health & wellbeing support for you and your family
• Career Development and Advancement Opportunities - Want to take the next step and kick start a new career? You've come to the right place

What we are looking for:

• A passion for providing the highest customer service and aftercare
• Ability to build rapport & adopt high level interpersonal skills with customers
• Strong computer literacy and phone skills
• High standard of personal presentation
• Initiative, punctuality and reliability a must
• An interest in Optical Retail and Audiology
• Able to work cohesively within a team
• Flexibility to work retail hours which will include late nights and weekends

Role Description

• Providing a high level of customer service on the retail floor and assisting with frame styling
• Discussing in-depth product information
• Taking phone calls and scheduling appointments
• Adjusting and fitting customers frames- ensuring the product exceeds their expectations
• Conducting pre-health screening and liaising with our Optometry and Audiology teams
• Merchandising the store and maintaining retail standards

Skills and Experience

The successful candidate will have a rewarding career with Specsavers and exhibit the following qualities:

• Enthusiasm: Passionate about creating meaningful connections and supporting the wider community through eyecare
• Communication Skills: Excellent verbal skills with strong attention to detail
• Teamwork: Ability to build genuine and supportive relationships with colleagues to thrive and achieve goals
• Practical Abilities: Previous retail/customer service experience is required. Optical experience is highly desired, however full optical training with be provided

We are well known for valuing our people and offer not only competitive reward and benefits but also ongoing development and training. If this sounds like you, why wait? Submit your application today!