Sap Cs Consultant

Role: Senior Functional Lead - SAP Customer Service

Location: Hyderabad, Mumbai, Delhi/NCR, Bengaluru, Kolkata, Pune, Chennai

Position: C2H

Experience: 8-11+ Years

Key Responsibilities :

• Lead SAP Customer Service (CS) functional design and implementation for service order management, warranty handling, internal repairs, and scheduled services.
• Collaborate with business stakeholders to gather requirements and translate them into SAP CS solutions.
• Configure and optimize SAP CS processes to ensure seamless integration with logistics, finance, and other modules.
• Provide functional expertise during system upgrades, enhancements, and support activities.
• Drive process improvements and ensure compliance with organizational standards and best practices.
• Act as a subject matter expert for troubleshooting and resolving complex issues related to service management.

Required Qualifications :

• SAP certification in CS module preferred.
• 8+ years of experience in SAP Customer Service with strong functional knowledge of service order, warranty, internal repair, and preventive/scheduled maintenance processes.
• Hands-on experience in SAP configuration, testing, and integration with SD, MM, and FI modules.
• Proven ability to lead functional teams and manage multiple projects in a dynamic environment.
• Strong analytical, problem-solving, and communication skills.
• Experience in managing stakeholders and delivering high-quality solutions within timelines.