Technical Service Engineer

Job Summary

We are seeking a Technical Service Engineer to join our team. Under minimal supervision, the Technical Service Engineer is responsible for the installation, maintenance, and troubleshooting of hardware and software systems including PCs, servers, switches, firewalls, Microsoft and other applications. This position requires strong problem-solving skills, attention to detail, excellent communication, and the highest degree of confidentiality in handling customer data. Works independently and collaboratively within a team to ensure high levels of customer satisfaction and support CSPI's goals.

Job Type

Full time

Responsibilities

• Troubleshoots technical issues, identifies root causes, tests, and implements solutions.
• Installs and maintains network security systems, including firewalls, Active Directory, file security, backups, disaster recovery, and data encryption.
• Evaluates and recommends hardware, peripheral devices, and software for customer environments.
• Performs and oversees software installations, configurations, and upgrades.
• Provides on-site and remote support to customers in a professional and courteous manner.
• Maintains accurate records and documentation of issues and resolutions in the company knowledgebase.
• Operates company vehicles for travel to customer sites; valid driver's license required.

Knowledge, skills, and abilities

• Solid understanding of network communications including LAN, WAN, subnets, DNS, etc.
• Strong working knowledge of PC/server hardware and Microsoft operating systems.
• Familiarity with virtual systems such as VMware, Hyper-V, and Proxmox is a plus.
• Effective communication skills-written, verbal, and interpersonal-with both coworkers and customers.
• Ability to write clear and concise technical documentation.
• High level of integrity and confidentiality in handling sensitive customer information.
• Capable of working independently and as part of a team in a fast-paced environment.

Minimum Qualifications

• Associate degree in Computer Information Technology, Computer Information Systems, or a related field.
• Minimum of four (4) years experience in a computer service or technical support role.
• Or an equivalent combination of education and experience approved by the President of CSPI.

Working Conditions

• Typical office and customer site environments.
• Requires travel using company vehicles.
• May include after-hours or on-call support.

Disclaimer: This job posting and Location has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.