UIDAI-Tech Support Executive

Location: Chhattisgarh
Department: UIDAI / Financial Inclusion
Experience: 2+ Years

Qualification: Graduation BCA / BE / BBA or equivalent

Job Summary

We are looking for a UIDAI Tech Support Executive to provide technical and operational support to ASK/UCL Operators and facilitate the onboarding and effective functioning of UCL Operators under the CSC ecosystem.

Key Responsibilities

1. Technical Support to Operators

• Provide technical and operational support to ASK Operators / UCL Operators.
• Resolve day-to-day technical and operational issues faced by operators.
• Coordinate with relevant teams for timely resolution of escalated issues.

2. UCL Operator Identification & Onboarding

• Coordinate with District Coordinators (DCs) for identification of suitable CSC VLEs / BCs for UCL Operator onboarding.
• Support the end-to-end onboarding process and ensure timely completion of requirements.
• Coordinate with concerned stakeholders for activation of newly onboarded operators.

3. Documentation & Compliance

• Collect, verify and maintain the required documentation for onboarding of UCL Operators.
• Ensure completeness and accuracy of operator records and onboarding documents.
• Maintain proper records for future reference and reporting.

4. MIS & Performance Monitoring

• Prepare regular MIS reports on UCL Operators, onboarding status and operational performance.
• Monitor operator performance and identify gaps requiring corrective action.
• Coordinate with DCs and other stakeholders to improve operator performance and service delivery.
• Track key operational issues and follow up for timely resolution.

Key Skills

• Good technical troubleshooting and problem-solving skills.
• Strong communication, coordination and follow-up skills.
• Good understanding of field operations and operator support.
• Ability to prepare and analyse MIS reports.
• Good proficiency in MS Excel and other MS Office applications.
• Ability to coordinate with multiple stakeholders and work independently.
• Willingness to travel as required for field-level coordination and support.

Preferred Candidate Profile

• Graduate in BCA / BE / BBA or a related discipline.
• Minimum 2 years of experience in technical support, preferably in UIDAI, Aadhaar, Financial Inclusion, banking, digital services or a similar domain.
• Experience in supporting field operators, VLEs, BCs or digital service centres will be an added advantage.
• Candidates with experience in UIDAI/Aadhaar operations or UCL-related activities will be preferred.