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Admin Customer Service (Medan)

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Onsite

Admin Customer Service (Medan)

PT YONGWANG ELECTRONICS INDONESIA

Admin Customer Service (Medan)

Skills

CRM

1 month ago

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Important information


Contract type:

Freelance / Contract

Location:

Medan, Medan City, North Sumatra, Indonesia

Work mode:

Onsite

Published on:

9 September 2026

What they need


Kualifikasi Admin Service:

  • Minimal lulusan SMA/SMK (D3/S1 di bidang terkait diutamakan).
  • Pengalaman 1-2 tahun sebagai admin atau customer service.
  • Menguasai Microsoft Office (Word, Excel, PowerPoint).
  • Keterampilan komunikasi baik, multitasking, dan detail-oriented.
  • Pemahaman dasar produk elektronik rumah tangga.
  • Responsif, disiplin, dan mampu bekerja di bawah tekanan.
  • Penguasaan software CRM atau aplikasi terkait service merupakan nilai tambah.

Tugas dan Tanggung Jawab:

  • Mengelola data service pelanggan (input, update, dan monitoring).
  • Menangani komplain dan pertanyaan pelanggan terkait produk.
  • Mengkoordinasikan proses garansi dan layanan purnajual.
  • Menyusun laporan administrasi service dan data pelanggan.
  • Berkomunikasi dengan teknisi terkait jadwal perbaikan.
  • Memastikan semua dokumen service dan garansi lengkap dan terorganisir.
  • Menjaga hubungan baik dengan pelanggan untuk meningkatkan kepuasan.

Job Type: Contract

Work Location: In person

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