P
PT SUNLIGHT SMARTTECH INDONESIA
ADMIN MARKETPLACE (CS)
3 months ago
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Important information
Contract type:
Permanent
Salary:
IDR 36,000,000 – IDR 54,000,000 / year
Location:
Jakarta, Indonesia
Work mode:
Onsite
Published on:
8 August 2026
What they need
KUALIFIKASI
- Pendidikan SMA/SMK sederajat
- Pengalaman sebagai CS Marketplace, Admin Online menjadi nilai tambah
- Menguasai platform Marketplace
- Kemampuan komunikatif dan Responsif
- Terbiasa dengan target (chat respon time dan rating toko)
- Bersedia kerja Shift Sampai dengan jam (15-23)
JOBDESC
- Membalas chat pelanggan (Shopee, Tiktok, Lazada Tokopedia dll)
- Memberi info produk (harga, stock, ukuran, warna dll)
- Menangani komplain, Retur dan Refund dan kendala pengiriman
- Monitoring performa toko, (chat Rate, Rating, pembatalan)
- Membuat laporan harian (chat masuk, complain pelanggan)
- Membantu Proses Refund, Retur barang atau garansi
- Membalas ulasan pelanggan
- Mencatat feedback untuk perbaikan layanan
- Mengumpulkan data komplain untuk Evaluasi
- Packing produk paket
- Koordinasi dengan tim internal untuk memastikan pesanan selesai
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